Massage Envy Joe & Jessica, the Manager SNEAKY SCAMMING Can't Cancel without doctor note or proof you are moving - SNEAKY SCAMMING Hollywood, Florida

went in to cancel membership and i spoke with one of the receptionists on duty. she searched through a messy stack of papers looking for the cancellation form. But, then Joe say up from his sofa and pulled the receptionist aside and walked her over to an office out of the customer's hearing range. She comes back and Joe sits back on the sofa. Now, both receptionists inform me that in order to cancel i need to bring a doctor's letter or proof that i am moving. They said cancellation is not possible without the two items mentioned previously. All I could get was that my account would be freezed for 6 months. What happens after the 6 months? I need to cut unnecessary expenses due to an unexpected event. I have know idea when my financial situation will get better. They said the contract i originally signed explains cancellation procedures. Well, it would have been nice if someone spoke about them when signing up. Of course, they didn't speak about it. They wanted to omit the information and make it difficult for people to cancel. Do not sign up with this sneaky and scamming company.