- Report: #752351
Report - Rebuttal - Arbitrate
Complaint Review: Massage Envy
Massage Envy6601 N. Davis Hwy Suite 37A Pensacola, Florida United States of America
Massage Envy No Contract Cancellation Pensacola, Florida
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The other option was to submit letter from medical doctor. No- I will not submit false medical documentation.
The last option was to find an address greater than 50 miles and submit a bill to them indicating I did not have a facility near by. So, in short, I needed to change a bill- illegally and have it sent to an arbitrary address, then submit that proof to the facility in order to have my contract cancelled.
It is now one year later and I have had $ 54.00 a month taken from my checking account. I have called numerous times to cancel via phone, even in person. I was told today after 6 months of failed return calls or attempts: "you must submit a certified letter indicating you would not like to auto renew"
I can't even log a complaint on the parent website- r/t franchise.
This is ridiculous!
I certainly hope this gets through to Massage Envy proprietors and corporate.
This report was posted on Ripoff Report on 07/13/2011 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Pensacola-Florida-32504/Massage-Envy-No-Contract-Cancellation-Pensacola-Florida-752351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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