- Report: #551343
Complaint Review: Massage Envy
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Massage Envy Temecula Parkway
Temecula, California United States of America |
|
Massage Envy (leanne Sumner) Massage Envy (Leanne Sumner - owner) Nightmare to Cancel Contract and does not honor "Pre-Paid" services in good faith Temecula, California
*REBUTTAL Owner of company: Massage Envy strives to offer Great Customer Service
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
This report was posted on Ripoff Report on 01/08/2010 11:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Temecula-California-92592/Massage-Envy-leanne-Sumner-Massage-Envy-Leanne-Sumner-owner-Nightmare-to-Cancel-Cont-551343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Massage Envy
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 REBUTTAL Owner of company
Massage Envy strives to offer Great Customer Service
AUTHOR: Leann Sumner - (United States of America)
SUBMITTED: Thursday, September 09, 2010
I am so sorry this customer had a bad experience at my clinic. I'm also sorry that she was not able to use her pre-paid massages during her 12 month membership with us, because regular massage reduces stress and has so many other wonderful health benefits, which is why her husband bought her the membership.
One of the most difficult things I must do as the owner of a nationwide franchise is enforce the rules that apply to the 800,000 Massage Envy members across the country. At my clinic we do our best to explain our agreements and to explain all of the options our members have when they need to cancel their memberships with us. We always offer 30 days from the date of the cancellation to use pre-paid massages.
Offering great customer service is very important to us and we will do our best to make sure no one else has a bad experience with us in the future.
