• Report: #551343

Complaint Review: Massage Envy

  • Submitted: Fri, January 08, 2010
  • Updated: Thu, September 09, 2010

  • Reported By: nancy — Temecula California United States of America
Massage Envy
Temecula Parkway Temecula, California United States of America

Massage Envy (leanne Sumner) Massage Envy (Leanne Sumner - owner) Nightmare to Cancel Contract and does not honor "Pre-Paid" services in good faith Temecula, California

*REBUTTAL Owner of company: Massage Envy strives to offer Great Customer Service

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When you cancel your membership at Massage Envy, you lose your "pre-paid" massages and will not get a refund for the services you paid for that you  did not receive!  Horrible customer service and leadership in management! HORRIBLE.

This report was posted on Ripoff Report on 01/08/2010 11:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Temecula-California-92592/Massage-Envy-leanne-Sumner-Massage-Envy-Leanne-Sumner-owner-Nightmare-to-Cancel-Cont-551343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Massage Envy strives to offer Great Customer Service

AUTHOR: Leann Sumner - (United States of America)

I am so sorry this customer had a bad experience at my clinic. I'm also sorry that she was not able to use her pre-paid massages during her 12 month membership with us, because regular massage reduces stress and has so many other wonderful health benefits, which is why her husband bought her the membership.

One of the most difficult things I must do as the owner of a nationwide franchise is enforce the rules that apply to the 800,000 Massage Envy members across the country. At my clinic we do our best to explain our agreements and to explain all of the options our members have when they need to cancel their memberships with us. We always offer 30 days from the date of the cancellation to use pre-paid massages. 

Offering great customer service is very important to us and we will do our best to make sure no one else has a bad experience with us in the future.

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