• Report: #998855

Complaint Review: Massage Envy

  • Submitted: Thu, January 17, 2013
  • Updated: Mon, January 21, 2013

  • Reported By: kimnpooh2002 — Mobile Alabama United States of America
Massage Envy
Internet United States of America

Massage Envy ALL Lies and in that ORDER 251-316-3100, Internet

*General Comment: Do you read?

*REBUTTAL Owner of company: What was the reason?

*Consumer Comment: To the Owner

*REBUTTAL Owner of company: Really?

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Massage Envy has made my first and probably last massage experience horrific. The manager was full of lies and deception.  I was told that i wasn't being signed up for a contract or any kind of subscription and i could cancel my membership at any time.  Lies!!! i made an appointment and couldn't make it due to a family matter and they charged me the full service price anyway and i was never told anything about a no show fee.  then when i called to talk to the manager she said the girl who setup my appointment was suppose to tell me. so i told the manager to cancel my membership and she says she cant unless i move 20 miles away from the business or if i get a doctors note saying for health reasons i could no longer get massages... then she says she couldnt refund the amount charged and i would be billed every month for the membership.  the receptionist were rude and young teenagers at that. dont give them any of your info!!! oh did i mention that she said there was no corporate number and she also said she wasnt obligated to give me the the head manager at this particular facilities name... outdone, oh and in that order

This report was posted on Ripoff Report on 01/17/2013 07:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/internet/Massage-Envy-ALL-Lies-and-in-that-ORDER-251-316-3100-Internet-998855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 2Employee/Owner
Updates & Rebuttals

#1 General Comment

Do you read?

AUTHOR: LMT - (United States of America)

Did you read what I wrote?  I have never worked for any franchise and I won't.  Like I posted in the last statement I made, you are very unprofessional and you obviously don't take the time to read.  I have never and will never work for ANY franchise.  I'm not some disgruntled ex employee; I am a professional massage therapist who is wise enough to know that Massage Envy and franchises like Massage Envy are poor environments for therapists as well as consumers.  I know my worth and I will not associate myself with the type of unethical workplace that franchises like Massage Envy provide.  You are very unprofessional and your business should be reported to the BBB.  Do you know what that stands for?  It's the Better Business Bureau, incase you don't know, for poor business practices.

Next time a consumer complains learn how to handle the complaint with grace, patience and intelligence because responding the way you have just demonstrates how uneducated you are in business practices and in general.
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#2 REBUTTAL Owner of company

What was the reason?

AUTHOR: freddyo - (USA)

Exactly what was the reason that you were terminated from a Massage Envy clinic?
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#3 Consumer Comment

To the Owner

AUTHOR: LMT - (United States of America)

If you want to talk about culpability let's start with the fact that you are the owner of this franchise and your response to a customer who is having an issue with your business is to be rude and condescending which is totally unprofessional.  Also how professional is it that when a customer has a complaint and requests to speak to a manager, they are told they can't?  Maybe if you took the time to address the issues rather than ignore an in person complaint you wouldn't have to resort to to a foul response on a ripoff complaint website.

As far as thousands of complaints regarding these franchises all one has to do is do a general search online.  Here's a few thousand:  http://ecorporateoffices.com/MassageEnvy-2906  I found a website with thousands upon thousands of complaints for Massage Envy, specifically about the membership methods which the company imposes and the poor customer service and lack of quality service.  Not to mention various website where therapist are unhappy as well because of poor pay and treatment.  http://massageenvyblows.com/

Let me guess though your franchise is an exception right?  Apparently not because no professionally qualified owner or business manager is going to address a complaint in such a condescending manner.

Should we also discuss the fact that these franchises have lowballed the standard of massage therapy as far as quality, worth and their underpayment and overworking massage therapists?

Both consumers and therapists have had it with your poor business practices and your unprofessionalism.  Learn how to deal with a consumer complaint with poise, respect and reverence for the fact that they even visited such a poor establishment unknowingly and then maybe just maybe you won't see any more of these rip off complaint.

I am a licensed massage therapist and I refuse to work for a massage franchise for this reason.  You are not qualified to run not only a massage business but any business when you address complaint in such an unprofessional and foul manner.  People are signing up to receive healing work and instead they are getting robbed and treated horrible.  Shame on Massage Envy and YOU!
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#4 REBUTTAL Owner of company

Really?

AUTHOR: freddyo - (USA)

 So let's see if we have this right: You sign an agreement which spells out all of these details. In addition you initialed several short paragraphs of provisions summarizing these requirements but a representative working in a franchised unit of the largest franchise of it's type in the world lied to you forcing you to sign up on the Wellness Membership Program? And the manager is really full of lies and deception.

 that particular clinic probably has well over 1,000 members but they routinely lie and deceive? Really? Why are the other 1,500 members or so not screaming loud and clear? Or maybe, they just decided to lie and to deceive you? Yeah, that must be it!

 When does personal responsibility ever have a part in your life? If there is any lying being done here i suspect that you're pointing your accussations at the wrong person. That person can be seen by you looking in a mirror. You signed an agreement which directly contradicts that you say you were told about cancelling at any time? Did they say "Don't worry about that silly old agreement you're signing and initialing just believe me not what's on that silly little piece of paper."

 Then you make an appointment for a massage. The clinic reserves that time, a room, and the therapist is waiting for you to show up but you don't. The therapist must be paid for their time but you think that it should be the clinic's responsibility to pay the therapist and you should pay nothing for breaking an appointment, costing the therapist a gratuity and yet it's all someone else's problem?

Grow up and place the blame where it belongs-on yourself.
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