- Report: #921813
Report - Rebuttal - Arbitrate
Complaint Review: Massage Envy
Massage Envy14652 Ventura Blvd Internet United States of America
Massage Envy Won't cancel even when my doctor told them I cannot have a massage/ Rip off, Internet
I also developed some back pain and my doctor told me not to do the massage. Then I called and asked to cancel my membership and I was told NO. I asked for the manager to call me. That was over a month ago and until today she never called. Finally I kept calling yesterday many times and the manager by the name of Kailani, pretended on the phone that she is not there when she heard my voice.
I sent her several emails but so far no answers. I called their main office in Westlake Village, CA, still no response. I was promised by the receptionist that the manager will call me tomorrow, which was today. Again, no calls. I told them that my dentist sent them a note that a massage for me is not advisable. I have no wish to sue them or anything; all I want is to cancel my membership because of my fragile back and jaw pain.
I have been totally ignored. No calls and no responses to my emails or to the fax that my doctor sent. I want to go to my internist who is supervising my back problem and get a note from him, but my doctor does not do that for free!!! I asked them to reimburse me for the doctor's note if they need a second doctor's note. Still NO response.........
Even phone companies must cancel the contract and give you a small penalty, if you wish. But Massage Envy refuses to abide by basic decency. In the mean time my bank account is being deducted for massages that I am not getting because of my condition.... I have never seen anything like that.......
This report was posted on Ripoff Report on 08/03/2012 12:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/internet/Massage-Envy-Wont-cancel-even-when-my-doctor-told-them-I-cannot-have-a-massage-Rip-off-921813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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