- Report: #983410
Report - Rebuttal - Arbitrate
Complaint Review: Massage Heights - Henderson, NV
Massage Heights - Henderson, NVHenderson, NV Henderson, Nevada United States of America
Massage Heights - Henderson, Nevada Charges after membership contract EXPIRED! Henderson, Nevada
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Please I went ahead and signed for the 12 month membership! I paid on my membership every month and towards the end didn't use 3 of the prepaid massages over the last 3 months of my membership (which ended in June of 2012).
Last night I called and wanted to book an appointment using one of my prepaid massages from 6 months ago. I was told I couldn't do such..and that my account had been sent to collections.
My question was.. Collections for what? I had paid ON TIME for the duration of my membership. To my understanding if you sign a contract for 12 months they cannot continue to bill me unless given permission or I come in to renew the said contract. I'm SO disappointed! Before then I had nothing but good things to say about Massage Heights but I will NEVER sign up for a contract with them again and will be contacting my legal team immediately to get this matter resolved.
This report was posted on Ripoff Report on 12/17/2012 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Heights-Henderson-NV/Henderson-Nevada-89002/Massage-Heights-Henderson-Nevada-Charges-after-membership-contract-EXPIRED-Henderson-983410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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