• Report: #967485

Complaint Review: Massage Heights in Southlake TX

  • Submitted: Sat, November 10, 2012
  • Updated: Sun, November 11, 2012

  • Reported By: payingcustomer — Southlake Texas United States of America
Massage Heights in Southlake TX
100 W.Southlake Blvd, Ste 175, Southlake, TX southlake, Texas United States of America

Massage Heights in Southlake Texas Prepaid Membership Ripoff southlake, Texas

*UPDATE Employee: I'm So Sorry1

*UPDATE Employee: Director

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Uh Oh- you may want to think twice before investing your hard earned money and time at the Southlake location. I've had a second prepaid membership for less than a year. My job wouldn't allow me monthly attendances during the second 6 months they signed me up for. We were told when we signed up that we still would be able to use them "whenever we wanted" since we paid for them in advance. Now they don't want to allow me the opportunity to come in when I can! They claim it's EXPIRED! Ummm, it's a PREPAID membership-not providing me with the massages and elevations that have already been paid for is equivalent to stealing money! My "account record" is also incorrect-they have me listed as having a male therapist-but I've only ever chosen females....We purchased an elevation for each massage--more record keeping blunders revealed that magically,there are NO massages left but I still have an elevation on my account? Impossible since we purchased an elevation for each monthly massage.

Also I was told that my a few of my favorite therapists have left their employ. Honestly, it's NO WONDER with the underhanded crap that is going on at that location now.

When they first opened, they seemed to genuinely care about their customers. As the time has passed and with the newer employees they've chosen to hire, well, it will drive their customers away. It certainly has driven us away! I want my money back, if I can't have the massages that I paid for.

This report was posted on Ripoff Report on 11/10/2012 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Heights-in-Southlake-TX/southlake-Texas-76092/Massage-Heights-in-Southlake-Texas-Prepaid-Membership-Ripoff-southlake-Texas-967485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I'm So Sorry1

AUTHOR: KaSandra Haines - ()

Hello My name is KaSandra and I am so sorry for anyone who has had a bad exoeriance in the past with this particular location. I am the new Lead therapist at this location and am working towards making amends with past clients that have been wronged by either management or the therapist themselves. having only been here for 6 months I have helped to "trim the fat" and have made sure that those still on my staff are professional and curdious. where as all insodents cant be avoided I will do my best to make sure that everyone wilth a valid claim against this comapany is taken care of. to help right the wrongs I am offering a complentary 30 minute massage to any one who has made a complaint against this location in the past. This massage will be performed by me personally and will be scheduled around your time. Again I would like to appologize for the past even though I was not involved with this company at the time. i hope that you give me a chance to change your mind about us. If you would like to take advantage of this offer please e mail at haineskasandra@gmail.com or calll the retreat at 817-422-0001

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#2 UPDATE Employee

Director

AUTHOR: Director - (United States of America)

We at Massage Heights of Southlake do our best to provide the best service possible to all our guests. We will be very happy to talk to you about this situation.
Retreat Director

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