- Report: #883461
Report - Rebuttal - Arbitrate
Complaint Review: Massage Heights
Massage Heights13750 US Hwy 281 North, Suite 230 Bedford, New Hampshire United States of America
Massage Heights Continued to Debit Account after Contract End Bedford, New Hampshire
*Author of original report: Massage Heights Continued...
*REBUTTAL Owner of company: We Want To Resolve This With You
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Massage Heights continued to debit my account, after the six months, without my permission. By the time I realized, four months had passed. I called Massage Heights and was told that they would stop debiting my account, but that I had to use all four massages in one month, or lose them. I asked if I could bring my daughter in for her birthday-they said no. When they explained why, I could see their point. I asked for my money back, but they said no. We ended the conversation, unpleasantly, thus I felt uncomfotable going there to use four massages in 30 days. Besides, I was told when I first signed up that they only recommend one massage monthly. Nevertheless it was agreed that they would no longer debit my account, but I would have to come in four times in April, 2012.
I was unhappy with many aspects of Massage Heights, such as staff turnover, needing to schedule appointments far in advance, and their tipping policies. There were other problems as well.
I just thought my contract would end, and that I could or could not renew. Afterall, it was my money.
Despite their promise to stop debiting my account, they continued, so I again called. Again, I got no customer satisfaction and told the manager I would be contacting the consumer rights and hung up. Someone from Massage Heights called me over and over and over. Two days later I received a certified letter with a check for one month. I have not cashed it, as they owe me over $300.00.
In their defense, the front desk help were very nice and the facility was clean and inviting.
This report was posted on Ripoff Report on 05/16/2012 06:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Heights/Bedford-New-Hampshire-03110/Massage-Heights-Continued-to-Debit-Account-after-Contract-End-Bedford-New-Hampshire-883461. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.