- Report: #883461
Report - Rebuttal - Arbitrate
Complaint Review: Massage Heights
Massage Heights13750 US Hwy 281 North, Suite 230 Bedford, New Hampshire United States of America
Massage Heights Continued to Debit Account after Contract End Bedford, New Hampshire
*Author of original report: Massage Heights Continued...
*REBUTTAL Owner of company: We Want To Resolve This With You
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Massage Heights continued to debit my account, after the six months, without my permission. By the time I realized, four months had passed. I called Massage Heights and was told that they would stop debiting my account, but that I had to use all four massages in one month, or lose them. I asked if I could bring my daughter in for her birthday-they said no. When they explained why, I could see their point. I asked for my money back, but they said no. We ended the conversation, unpleasantly, thus I felt uncomfotable going there to use four massages in 30 days. Besides, I was told when I first signed up that they only recommend one massage monthly. Nevertheless it was agreed that they would no longer debit my account, but I would have to come in four times in April, 2012.
I was unhappy with many aspects of Massage Heights, such as staff turnover, needing to schedule appointments far in advance, and their tipping policies. There were other problems as well.
I just thought my contract would end, and that I could or could not renew. Afterall, it was my money.
Despite their promise to stop debiting my account, they continued, so I again called. Again, I got no customer satisfaction and told the manager I would be contacting the consumer rights and hung up. Someone from Massage Heights called me over and over and over. Two days later I received a certified letter with a check for one month. I have not cashed it, as they owe me over $300.00.
In their defense, the front desk help were very nice and the facility was clean and inviting.
This report was posted on Ripoff Report on 05/16/2012 06:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Heights/Bedford-New-Hampshire-03110/Massage-Heights-Continued-to-Debit-Account-after-Contract-End-Bedford-New-Hampshire-883461. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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