Over a year ago I signed a six month contract with Massage Heights. The pressure was on to sign for a full year, but they did agree with me signing just for six months. I explained that I wanted to try the service before committing to a longer period of time.
Massage Heights continued to debit my account, after the six months, without my permission. By the time I realized, four months had passed. I called Massage Heights and was told that they would stop debiting my account, but that I had to use all four massages in one month, or lose them. I asked if I could bring my daughter in for her birthday-they said no. When they explained why, I could see their point. I asked for my money back, but they said no. We ended the conversation, unpleasantly, thus I felt uncomfotable going there to use four massages in 30 days. Besides, I was told when I first signed up that they only recommend one massage monthly. Nevertheless it was agreed that they would no longer debit my account, but I would have to come in four times in April, 2012.
I was unhappy with many aspects of Massage Heights, such as staff turnover, needing to schedule appointments far in advance, and their tipping policies. There were other problems as well.
I just thought my contract would end, and that I could or could not renew. Afterall, it was my money.
Despite their promise to stop debiting my account, they continued, so I again called. Again, I got no customer satisfaction and told the manager I would be contacting the consumer rights and hung up. Someone from Massage Heights called me over and over and over. Two days later I received a certified letter with a check for one month. I have not cashed it, as they owe me over $300.00.
In their defense, the front desk help were very nice and the facility was clean and inviting.