- Report: #879350
Report - Rebuttal - Arbitrate
Complaint Review: Massage Heights
Massage Heights2055 Westheimer, Ste. 155, Houston, Texas United States of America
Massage Heights Unable to use 'pre-paid' massages Houston, Texas
*REBUTTAL Owner of company: We want to speak with you
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Their policy is that I can put my account on hold for 6 months or cancel. However, if I put my account on hold I cant get a massage or theyll start billing me again. If I cancel, I have 30 days to use my pre-paid massages or lose them.
I was told by a receptionist that I could put my account on hold and 'catch up' with my massages, but they resumed billing me as soon as I got another massage. Another receptionist once told me that I could give some of them to a friend - also not true.
I called the 'corporate' office that was indicated in a response to another complaint. I was told that the corporate office only handled franchise agreements and that they couldn't help me. I was told to call the franchise owner at Massage Heights River Oaks - J.D. Bush. I have already talked to the store and they are not willing to work with me.
This report was posted on Ripoff Report on 05/07/2012 03:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Heights/Houston-Texas-77098/Massage-Heights-Unable-to-use-pre-paid-massages-Houston-Texas-879350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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