• Report: #879350

Complaint Review: Massage Heights

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  • Submitted: Mon, May 07, 2012
  • Updated: Wed, May 09, 2012

  • Reported By: cbbtex — Houston Texas United States of America
Massage Heights
2055 Westheimer, Ste. 155, Houston, Texas United States of America

Massage Heights Unable to use 'pre-paid' massages Houston, Texas

*REBUTTAL Owner of company: We want to speak with you

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A few years ago, I signed an agreement with Massage Heights River Oaks for $39 a month and in return I get one pre-paid massage for that fee.  For various reasons, Ive got 19 pre-paid massages backed up and now theyre charging $49 per month. 

Their policy is that I can put my account on hold for 6 months or cancel.  However, if I put my account on hold I cant get a massage or theyll start billing me again.  If I cancel, I have 30 days to use my pre-paid massages or lose them. 

I was told by a receptionist that I could put my account on hold and 'catch up' with my massages, but they resumed billing me as soon as I got another massage.  Another receptionist once told me that I could give some of them to a friend - also not true.

I called the 'corporate' office that was indicated in a response to another complaint.  I was told that the corporate office only handled franchise agreements and that they couldn't help me.  I was told to call the franchise owner at Massage Heights River Oaks - J.D. Bush.  I have already talked to the store and they are not willing to work with me.


This report was posted on Ripoff Report on 05/07/2012 03:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Heights/Houston-Texas-77098/Massage-Heights-Unable-to-use-pre-paid-massages-Houston-Texas-879350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

We want to speak with you

AUTHOR: Massage Heights - (United States of America)

We greatly value our guests, and I would love the opportunity to discuss with you further.  Please reach out to me at the River Oaks location.  If I am out of the office, I will advise the staff to provide you with my personal cell phone number so that we may discuss at your convenience.  I look forward to speaking with you.

Thank you,
JD Busch
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