- Report: #950385
Report - Rebuttal - Arbitrate
Complaint Review: Massage Heights
Massage Heights9028 NW Skyview Ave Kansas City, Missouri United States of America
Massage Heights Massage Heights Tiffany Springs Poor service and even worse Customer Service Kansas City, Missouri
*REBUTTAL Owner of company: Massage Heights Tiffany Springs Owner
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My husband went for another massage the following month and we complained about the couples massage. His service was mediocre.
A couple of weeks later, my husband lost his job. I called and asked if we could cancel our membership or if there's a penalty. I explained the financial situation and also reminded her of the poor service we received. The receptionist said it's no problem, she understood our hardship and she would cancel it for us. The next day I noticed $100 was charged to the debit card on file. My husband called to complain that we were never notified of the penalty and he wanted it removed. The receptionist dishonestly said she very clearly told me about the penalty. He explained, given our financial situation, we would not have cancelled that day if we had known about the $100 charge. He asked to speak to a manager when the receptionist continued to argue the point and indirectly call me a liar. After several phone calls, he finally spoke with a manager who eventually reversed the $100 charge (4 days later), but put us back on the membership. When your income is cut unexpectedly, $100 is a very big deal.
Once the charge was reversed and the membership was reinstated, the manager told my husband not to come back to that location for service and to take his business to an alternate office to receive his services; however, it's OK if I go there, but he's not welcome. I'll never step foot in that place again nor would I recommend anyone else going there. The service is poor, the employee at the front desk is terribly dishonest, and the manager is unprofessional & very slow at following through with promises to her customers.
This report was posted on Ripoff Report on 10/03/2012 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Heights/Kansas-City-Missouri-64154/Massage-Heights-Massage-Heights-Tiffany-Springs-Poor-service-and-even-worse-Customer-Servi-950385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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