- Report: #816070
Report - Rebuttal - Arbitrate
Complaint Review: Massage Heights
Massage Heights640 S. 50th Street, Suite 1130 West Des Moines, Iowa United States of America
Massage Heights - West Des Moines, IA DECEPTIVE CONTACTS - BEWARE West Des Moines, Iowa
*Author of original report: INCORRECT
*UPDATE Employee: Company Rebuttal
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Upon reviewing our year-end bank statements yesterday, I realized we were being charged by Massage Height even though I knew I had canceled my husbands and my membership 17 months ago. Upon further inspection, I saw that I had been charged for the past 17 months even though no services were rendered.
I called the
I had initialed a statement on that contract authorizing automatic withdrawals. I had understood that to mean automatic bank withdrawals for that 6 month period. However, I was now informed that it was for CONTINUAL withdrawals. This is a very deceptive practice.
This special agreement was sold to me as a valentine special. I was told it was different than their ongoing membership. It stated at the top of the page "6 Month Membership". My intention was to only buy 6 monthly massages as stated at the top of the document. My daughter utilized the 6 massages as I had intended. However, my bank account continued to be charged for the next 17 months even though no services were rendered during this period of time. They charged me $679.83 for nothing!
I realize that I initial the clause on the contract that authorized automatic withdrawals from my bank account. However, when I purchased this gift, I was very clear about not wanting any type of long-term commitment and only wanting to purchase 6 massages. I was misled to believe this contract was for only 6 massages. In our situation, I bought the gift, my husband was balancing our account, and my adult daughter was not living with us so we were all unaware of what was happening. A gift that was supposed to cost $240 ended up costing me $920!
I would strongly advise against using
Massage Heights contracts are deceptive and their staffs only motivation is to generate income. If you decided to enter into a contract with
This report was posted on Ripoff Report on 12/30/2011 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Heights/West-Des-Moines-Iowa-50265/Massage-Heights-West-Des-Moines-IA-DECEPTIVE-CONTACTS-BEWARE-West-Des-Moines-Iowa-816070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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