- Report: #1082741
Report - Rebuttal - Arbitrate
Complaint Review: Master Movers
Master Movers1433 Sadlier Cir W Dr Indianapolis, Indiana USA
Master Movers Trying to extort more money to deliver my stuff Indianapolis Indiana
*Author of original report: the only positive reviews are on your website.....lol
*REBUTTAL Owner of company: Master Movers LLC
*Author of original report: BS!!!
*REBUTTAL Owner of company: Master Movers LLC
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At first I requested Summit Van Lines for a quote and it was the only binding estimate I recieved, it was based on weight and the amount was reasonable. I decided to go with that quote and set up a date for pickup because I thought my stuff weighed less than estimated cubic feet. On the appointed day August 17th 2013, instead of Summit Van lines showing up a company called Master movers did. We asked them for the tear weight of the truck and they stated they didn't go on weight they go by cubic feet. I immediately called summit who assured me it was ok but I had no way of knowing how much my stuff weighed. I needed my stuff transported so I decided to let them go ahead. Nowhere on the paperwork does it state a windo for delivery. When I pressed them on this they didn't know.
I hadn't heard from them in 2 weeks so I called them to ask them and they stated they still didn't know. I also informed Luis to give me a few days notice to get payment together and to get time off work. He told me that they would. I was going to call them again tomorrow (9/9/2013) but yesterday Saturday 9/7 I got a call supposedly from a driver from Master movers telling me my stuff was in Atlanta and that they would be in Tampa today (9/8). I told them that was not going to work because the banks close at noon and I can't get the certified funds or cash together until monday evening as I can't take time off my new job and I can't take delivery until then either. I called the office and they stated there was nothing they could do because I knew they had my stuff and I should have a large payment just sitting around my house waiting for them to get here. They said they would take a credit card but I do not have a credit card with a large enough limit and when I informed family what was going on they wouldn't allow me to use their card because it sounded like a scam when they call at that time on a saturday and then all of a sudden say they will accept a card and there is no way of knowing how much they were actually going to put on the card Monday evening was not sunday so at first they wanted $1000 extra to redeliver.
Now they want me to pay $150 plus the cost of a UHaul to go to an as yet unnamed storage facilty in Fort Lauderdale, four hours away to pick it up but they won't give me the address and I can't go inspect my stuff before I pay. I have to pay and then drive to Fort Lauderdale. I now believe that my stuff is not in the state of Florida and they had no intention of ever delivering it until somehow someway they get more money out of me because the original quote provided by Summit Van Lines wasn't enough. The timing of the call at 11.45am on a saturday 15 minutes before banks close when the truck is already in Atlanta plus now they want me to go to Fort Lauderdale or pay $1000 for redelivery. I am not going to keep a money order for a large amount of money or a large amount of cash in my apartment. Nobody would. Plus all of a sudden I can pay with a credit card when the contract states that only certified funds would do and in all contact with them they stated only certified funds. I don't blame members of my family for not letting me use their credit card because it sounds shady to anyone.
This report was posted on Ripoff Report on 09/08/2013 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Master-Movers/Indianapolis-Indiana-46239/Master-Movers-Trying-to-extort-more-money-to-deliver-my-stuff-Indianapolis-Indiana-1082741. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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