- Report: #1087350
Report - Rebuttal - Arbitrate
Complaint Review: Mastertech Vehicle Protection Program
Mastertech Vehicle Protection ProgramPost Office Box 7719 The Woodlands, Texas USA
Mastertech Vehicle Protection Program will not process claim, blaming us for engine failure. Vehicle has been in shop for almost 2 weeks. The Woodlands Texas
*Consumer Comment: How long is the original author supposed to wait for a response from the warranty company?
*General Comment: Warrenty.....
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Our vehicle has been making noise for a few weeks now. We had repairs done, paying out of pocket over $1000. The noise was still there so we took it to the local dealership. It has been there for almost 2 weeks now and Mastertech will not start the claim process so we can get our vehicle fixed. They will not return calls to the dealership and since my engine is in pieces, it can not be moved. Mastertech insisted on all of our maintenance receipts, assuming we have not taken care of our vehicle and told the dealership that they may not cover the repairs due to our neglect. This is the worst warrenty company I've ever dealt with and would not recommend them to anyone, ever. They have no customer service skills and blaming the customer without even looking at the vehicle is not the way to conduct business.
Howard (Jacqueline) S****
This report was posted on Ripoff Report on 09/25/2013 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mastertech-Vehicle-Protection-Program/-The-Woodlands-Texas-77387/Mastertech-Vehicle-Protection-Program-will-not-process-claim-blaming-us-for-engine-failu-1087350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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