• Report: #957666

Complaint Review: Matador Taxi Co.

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  • Submitted: Sat, October 20, 2012
  • Updated: Tue, March 12, 2013

  • Reported By: NeverEverAgainx — Bullhead City Arizona United States of America
Matador Taxi Co.
1650 S. Casino Dr. Laughlin Nv. 89026 Bullhead City, Arizona United States of America

Matador Taxi Co. Theft Over-Charging Pervert Argumentativeness Pathetic Mean Sneaky Bullhead City, Arizona

*General Comment: Matador Taxi

*UPDATE Employee: Not really...

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Matador Taxi Has A Disgusting Owner - Steve P.

There are numerous accounts of Steve (The Owner) overcharging his customers, asking for sexual favors in return for free rides, and disregarding the "smaller" rides because they are a "hassle and not enough money". He also has been stealing from his own employees! Setting up a system so that while he is on shift he collects all the high end calls booking well between $150 to $300 and leaving everyone to collect $75 if lucky (Making take home $ around $25).

He plays with the numbers on his paperwork to hide all the calls he has been doing so that they look even and legit. He has given each customer that rides with him a sorrowful story about his hospital stay and ex-wife to gain more income and "better" rides. He has a dispatcher give him the bulk of the calls, why even have employees then?

On multiple accounts customers and old employees have stated he has asked for sexual favors or referenced to sexual acts. [continued below]....
..... This should not be accepted, especially with his 13 year old daughter who rides along with him. 

He will charge his customers more then any other driver on the road, stating he "needs the money for his business", yet, he will be seen at the casinos in Laughlin Nv. gambling at random hours of the day and night.

The vehicles are filthy and always breaking down, having a mechanic do the least work and "rig" them to drive for a while. NOT SAFE!!! At any moment something can break in any car and completely cause trouble with the driver and passengers safety. 

Matador Taxi Co. is a horrible company to ride with and work for. About 95% of the current drivers are good people, great drivers, and working hard to deliver customer service and value.  The company though is a disgrace to it's field and should be looked into for investigation when it comes to money laundering and bad records filed.

If you are in the Bullhead City, Laughlin, Golden Valley areas then I suggest using another company who actually cares for it's business and people involved. I will never use Matador Taxi again knowing everything I do about it. I feel uneasy knowing it's still in business.

This report was posted on Ripoff Report on 10/20/2012 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Matador-Taxi-Co/Bullhead-City-Arizona-86426/Matador-Taxi-Co-Theft-Over-Charging-Pervert-Argumentativeness-Pathetic-Mean-Sneaky-Bu-957666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Matador Taxi

AUTHOR: joe2000 - ()

 Matador  Taxi  is  the worst  taxi service in the Tri  State  area.   They have a  history of  their drivers using the company's vehicles for illegal activity.   Such as  drug deals and prostitution.   They  also  do what is called  in the taxi business as"Cherry Picking".   Which is drivers taking the better  more expensive calls for themselves and dispatching  the smaller  calls to other drivers.   Some drivers are going home with as little as $12 a  night after paying for fuel and giving the owner his share,  while other  drivers can make as much as $100.   

   There is no doubt in my mind  that there is  Favoritism  going on in the  business.   They use the taxi radio  as a  personal phone, many drivers are constantly out if the vehicle whether it's to conduct illegal business, go shopping, or  just hang out at home.  I  have been in the customer service industry for 20  years now and  this  business DOES NOT  know how to conduct themselves in a  fair and  professional  manner.   The  owner  is  too  worried  about his OWN  bills  and  personal life than  being  concerned  about his  business and it's  employees and customers.  

   In  my  opinion,  none of the Taxis in this area  are very good, but Matador  Taxi  takes the cake as  the  most unprofessional,  dishonest,  and  most shady  company.  PERIOD!

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#2 UPDATE Employee

Not really...

AUTHOR: Liberty - (United States of America)

I must say, you sure did get a lot of information wrong, misunderstood, and seriously did not get the facts correct.  More then half of the information you provided is false, some wasn't Steve, who you pointed your finger at, but another person who is no longer with the company. This entire post has to be a joke. Let me guess, Mike... Kathy... someone attempting to only look obviously uneducated? Stop attempting to make situations worse and stick to what you know best, spending money and messing up your own life.

I would have never known this was here, thank you google image search. Where did you get that image anyways? I do not believe you have the rights to it.

I will say this: Every company, situation, and in life you will have moments where you need to blame someone else. Admit you messed up and move on. Go about your own way and take care of your own stupid company.

Matador, Steve, the employees, and everyone else involved delt with so much over the years but everyone is doing great. The company has been hiring new drivers, fixing the disaster Mike and Kathy "Steve's Ex-Wife" left, and establishing the company in positive ways. Do not always believe what you read or hear. 

Also, I noticed you said ...to ride or work for... and the only thing I can assume about you is, you are either someone who was fired, the dramatic X factor, or another company. I will assume another company due to the vast amount of rumor mill, low grade, dock sided cabbie chat you based your report on. Facts people, go get them.
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