Match.com No Refund for unused time Dallas, Texas

I was unhappy with the service that match.com provided. I tried the service for almost a month. I was far from pleased. So I canceled the service. Well when I got no response from the email I sent I called in. I waited for someone to answer for close to 10 mins. When I finally got someone on  the phone I told her that I was unhappy with the service. I then told her that I wanted a refund of the unused time. She then told me that I would not be refunded because it was company policy. She then told me that once you have used the service that you are no longer eligible for a refund. Now how am I supposed to know if I like the service if I don't use it first. As far as I'm concerned that is some BS. I even said the same thing to a manager. When I told them that I would report this crap because it is just a way for them to con people into a service they cannot give a guarantee will work. They didn't even care that I was going to report the company for unethical practices. I would never ever recommend the use of the match.com dating service. If you do use it don't pay for it.