• Report: #1158762

Complaint Review: Match.com

  • Submitted: Tue, July 01, 2014
  • Updated: Tue, July 01, 2014

  • Reported By: Gretchen — Grand Rapids Michigan
Internet USA

Match.com Automatic charge on my credit card which I did not authorize and they refused to give a refund. Dallas, TX Internet

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I signed up for a free weekend trial through Match.com.  They require your payment info to sign up which I entered.  I tried to cancel my free trial online in which they charged me 197.00 for an entire year.  I called the helpline immediately for a refund, and was told my subscription woud be cancelled.  Apparently, they do not see cancelling a subscription to equal a refund.  I was not refunded my money and my subscription was not terminated.  I called again three days later to confirm my cancellation, as well as show my confirmation email.  They were very rude to me, they insisted I would not get a refund, and kept my 197.00.  




Grand Rapids, MI


This report was posted on Ripoff Report on 07/01/2014 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Matchcom/internet/Matchcom-Automatic-charge-on-my-credit-card-which-I-did-not-authorize-and-they-refused-t-1158762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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