- Report: #1158762
Report - Rebuttal - Arbitrate
Complaint Review: Match.com
Match.com Automatic charge on my credit card which I did not authorize and they refused to give a refund. Dallas, TX Internet
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I signed up for a free weekend trial through Match.com. They require your payment info to sign up which I entered. I tried to cancel my free trial online in which they charged me 197.00 for an entire year. I called the helpline immediately for a refund, and was told my subscription woud be cancelled. Apparently, they do not see cancelling a subscription to equal a refund. I was not refunded my money and my subscription was not terminated. I called again three days later to confirm my cancellation, as well as show my confirmation email. They were very rude to me, they insisted I would not get a refund, and kept my 197.00.
Grand Rapids, MI
This report was posted on Ripoff Report on 07/01/2014 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Matchcom/internet/Matchcom-Automatic-charge-on-my-credit-card-which-I-did-not-authorize-and-they-refused-t-1158762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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