• Report: #820112

Complaint Review: Match.com

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  • Submitted: Mon, January 09, 2012
  • Updated: Mon, January 09, 2012

  • Reported By: India — Littleton Colorado U.S.A.
Match.com
Internet United States of America

Match.com I requested a refund the second day of service through email because there was not a very visable number. I asks for a prorated amount for the few days it was in service from at least 5 people all th Internet

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I signed up accidentally with match. Com through PayPal and tried to get a refund the next day. I did not want to spend $189 on a six month service. Immediately I was dissatisfied and emailed them requesting a full refund. I received an email stating this was impossible, even though I had not used the service. Several days later, I found a number, rather than an email and called. About four emails they call "communication" were attempted on others part for the first few days so I was accused of using the service, rendering me incapable of receiving a refund. I demanded that my first few days be prorated, and that I should not have to pay the remaining 6 months of service. I was treated rudely, and was refused to be talked to. I did not swear or yell, only request a refund for the months the service was not used. I should not have to pay for a product that is not being used, or is unsatisfactory. It has been a week, not two, three or even 5 months. I asked to speak to their boss several times. I was told that Stacey n was the person in charge, and was not given an Id number or any other identification, nor any other contact to resolve the issue. She replied " she was in charge" and would not talk to me, and hung up on me. I have no idea who to talk to next. This is a terrible sight much like the scam sights like la weightloss, at the beach etc you hear about that continue to charge your card.

This report was posted on Ripoff Report on 01/09/2012 01:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Matchcom/internet/Matchcom-I-requested-a-refund-the-second-day-of-service-through-email-because-there-was-820112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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