• Report: #913762

Complaint Review: Matching Donors.com

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  • Submitted: Wed, July 18, 2012
  • Updated: Mon, December 10, 2012

  • Reported By: Dan — Englewood New Jersey United States of America
Matching Donors.com
Internet United States of America

Matching Donors.com Paul Dooley Bait and Switch , Internet

*General Comment: I'm thier first donor

*Consumer Comment: Matching Donors Offers Hope

*General Comment: For Dan

*Author of original report: Please post your website

*General Comment: Dear LittleLate: You are wrong!

*Consumer Comment: Maybe shady?

*Consumer Comment: I feel for you.

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My experience was identical to Chandra's of Lorain, OH. I saw a report on these people on the Today show.

I am a renal patient, sitting on a transplant waiting list with a 6-8 year wait ahead of me, to hopefully receive a cadaver kidney to extend my life. When I heard that this website could find altrusitic living donors, I was excited. I spent a half hour completing their registration forms, and then found out that I was "unable to get matched to our donors because you do not have an active membership." To become an "active member" would cost a minimum of $295.00!!  

I told them that their whole approach was misleading. They responded that they have a number of "free lifetime memberships" for renal patients, but you need to be on welfare or under 18 to receive one. Thankfully I have a job, and unfortunately I am no longer a teenager.

Their most obvious goal is to take advantage of unfortunate sick people, who have much better things to do with their money, such as pay doctors and prescriptions, to keep them alive. They have no remorse for their greed and deserve to be put out of business and potentially prosecuted for being nothing more than the lowest level of grifters. The "altruism" that they espouse on all of their communications is nothing more than a come-on, and a ripoff.

This report was posted on Ripoff Report on 07/18/2012 08:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Matching-Donorscom/internet/Matching-Donorscom-Paul-Dooley-Bait-and-Switch-Internet-913762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

I'm thier first donor

AUTHOR: TN volunteer - ()

I do not blame you for being skeptical. We are all inherently skeptical about all most everything. Usually being skeptical is safe but in your cases, it could be a life and death situation. So what can I say that will convince you that Matching donors is not your everyday snake oil wagon. everyone knows it takes money to run a site like this correctly. It does sound like a ripoff to a person who languishes on dialysis. Renal failure will make a person feel so alone; being that a completely hopeless situation is at hand. know this: this is for real. People just like you are out there who have made the decision to join and it has saved thier lives.

I have personally met with Paul Dooley and Jeremiah Lowney and I stand behind what they are doing for people who need transplants. You may be thinking: who is this guy? He must work there. No I do not but I was the first person to donate to Matching Donors. There are two sides to this coin. I just want to tell you how very real and special this website is. Never mind that they ask you to become a member. Just do it. These guys aren't selling you an organ. I would say the membership fee is an obstacle but its just an obstacle. Overcome it and get well. There are people that will raise money for this if you need. Start a fundraiser. I know; we all want everything for free but most of us know that is unrealistic. 

Let me tell you about my friend Bob Hickey. He was very skeptical, very skeptical Of this process. Like you, Bob believed this was a scam. He felt compelled to give it a try because he could at least prove this was indeed a ripoff and expose it. However, to his disbelief his phone rang ( because his number was posted for potential donors to call). It was me. Can you just imagine how it felt for both of us to have that first of many communications that led to he and I meeting meeting for the first time ( just days before surgery).

He was very skeptical but kept moving forward. We had quite a battle, he and I. The media hounded us , out families  didn't really understand, I was treated like a criminal for helping this man. I just told myself that this is what it's really like if I want to do something good in my life. I can hardly believe it was me having this epic adventure. It was like a movie, a nightmare, and a wonderful dream all together and it was me. I made world history they say. Every newspaper bore my name and I never felt more alive to be a part of this amazing adventure. 

Guess what? There are others like me out there. Meet yours and have urge adventure of your life. You think that a membership fee stands in your way? Ha I say. Wait till the doctors try to scare your donor away with lies and beauracracy! Wait till your insurance co try's to screw you or does! this will be an adventure with ups and downs, I won't lead you astray. This is an undertaking of nothing like you have ever been a part of. My advice is to look in your closet for your brave suit. 

You are a survivor, overcome the obstacles, be proactive. Refuse to listen to the doctors who benefit from your illness. I'm sure they make more a day than the fee you are complaining about. I know that your illness heaves you too tired to put up much of a fight anymore. I hope you find it inside; the strength to simply believe that you can rise up and meet your obstacles and overcome them. We will be waiting for you at the finish line my friend. 

What a hell of an experience!

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#2 Consumer Comment

Matching Donors Offers Hope

AUTHOR: Dialysis Patient - ()

While I understand the concern of those who can't afford to pay the fee to join Matching Donors, I have to say that I have had nothing but positive experiences with that organizaton. When I first heard about them througha news program, I was skeptical but knowing that finding a living donor was my best hope for my kidney failure, I decided to research their program. I spent several days reading through their website, reviewing their statistics and discussing their fee with my husband. Yes, 600 dollars is a lot of money for many people, but I considered the fact that it was a Lifetime membership and the access that I would have to so many potential donors. The potential beneftis outweight the risks and so I saved the money and joined.

I was not disappointed! All and all, I've had a wonderful experience with Matching Donors! While I have very high antibodies and the potential for me to find a living kidney donor is limited, I wouldn't even have a chance if it weren't for Matchingdonors.com. I've had 12 altruistic donors get tested for me and several of them made it to the more comprehensive evaluation process. I had the opprotunity to meet (on-line) some of the most caring and supportive people out there. These people ask for nothing in return, just the opportunity to help make someone's life better and each and everyone of them who tested for me increased my hope that I would someday find someone that was a match.

I've read on this site that some consumers feel that they are "baiting and switching" or that they are grifters, but that couldn't be further from the truth. They're fee schedule is broken down into a couple of different categories and while the lifetime subscription costs the most up front, it's cheaper than their monthly or quarterly subscription. Once you've purchased a Lifetime subscription, you never pay another fee.....I've been a member for 3 years and I've never paid, nor have I been asked to pay another dime.  None of the potential donors have ever asked me for a dime either and while you do have to be cautious (anyone can join for free that wants to be a donor) and screen potential donors to ensure that they are U.S. citizens and aren't trying to rip you off, the majority of people who want to donate are truly atruistic individuals. Many of them have read stories in the newspaper about other altruistic donors in their communities and are inspired to help out. Some have already donated kidney's and are willing to donate bone marrow or portions of their liver. These people are good people and I hate seeing the site and those who've joined it so that they can donate, be disparaged by people who don't really know what they are talking about.

There's a member in a group I belong to who has no love lost for Matchingdonors and so I decided to do a search to see how many negative reviews are out there. I wasn't surprised when I found very few, nor was I surprised to see that they were members of the BBB and in good standing.....that's been my experience. I hope that anyone who's looking at joining their site does their own research and determines if it's something they can afford and would benefit them. If they have the same experience I've had, the wont be disappointed.

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#3 General Comment

For Dan

AUTHOR: SK - ()

Hi, Dan--

The name of my site is Living Kidney Donor Search. Originally, I created it for myself when I was searching for a living donor. After I received my transplant, I modified it so that others could use it as well.

In addition to being a place where would-be recipients can post their stories, the site provides painstakingly researched information about living donation for those who may be considering it. I do not do any actual matching myself, as the site does not maintain a donor pool. However, occasionally people who want to donate to anyone contact me, asking for a recommendation of who they might donate to. I can facilitate those kinds of connections. 

The address is LivingKidneyDonorSearch.com. You can see examples of other peoples stories by clicking on OUR STORIES.

To see what you need to do to be listed, go to FOR DONOR SEARCHERS > FIND YOUR DONOR. There are page-by-page directions that guide you through writing a top-notch story, choosing suitable photographs, etc. from beginning to end. It may look like a lot of rigmarole at first, but the process is actually quite simple. The detailed directions simply make it easier for both of us to come up with a well-written, nice-looking page that will appeal to readers. It will be well worth your time, as we get about 4,500 visitors per month...some of whom have volunteered to be living donors.

Once you reach the "Find your Donor" page, follow the directions until you reach the page titled After Your Page is Published. After youve written your story and gathered your photos, use the Contact Me link to send them to me. 

Unlike Matchingdonors.com, there is no charge, and there are no catches. It's simply my way of paying forward the generosity that my living donor showed me.

Heres hoping you and your donor find each other soon!
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#4 Author of original report

Please post your website

AUTHOR: Dan - ()

Dear SK,

You say that you have a website that also matches donors and recipients. Could you please post the web address? I would like to register on your site. Maybe you may help me find a donor... and at the same time we can build the reputation of your site. :)

Thank you very much!

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#5 General Comment

Dear LittleLate: You are wrong!

AUTHOR: SK - ()

Dear LittleLate: First of all, you don't know what you're talking about because you don't have the correct information. Matchingdonors.com is NOT a non-profite organization! They are very much a FOR-profit organization, and they do NOTHING for free! In fact, they do next-to-nothing for their RIP-OFF fee of $600 just to be listed! I run a site that does the exact same thing...for FREE with strings or catches. Not only does Matchingdonors charge a $600 initial fee, they also charge, in many cases, a $295 MONTHLY fee! And they find VERY FEW matching donors! They take advantage of people who are already down on their luck...many of whom are already strapped for money because of their huge medical bills. Try getting your information straight before you go criticizing and making inappropriate sarcastic remarks to someone. What Matchingdonors.com does is criminal!
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#6 Consumer Comment

Maybe shady?

AUTHOR: Ms_B - (United States of America)

If you haven't considered joining matchingdonors.com and haven't looked carefully at their site, you should be cautious criticizing those who have.  I too am on the waiting list for a transplant.  Their site just looks questionable.  

On the first page there are lots of ways to advertise on the site, many big-name advertisers listed, and ads for donating cars, boats, or real estate.  So what does all this money go to?  It doesn't really say.  Yes, they say there's a database you can access if you join, but the summary of their services for patients is:  

"MatchingDonors is a 501(c)3 nonprofit organization supported by patient membership fees, advertisements and donations. Every patient that signs up for a membership will receive many services, and you should contact MatchingDonors.com to help with using all of our  services."

Even on the page where you join, no services apart from the database are listed.  What are the "many services"?  Asking me to join before I find out is shady.  Period.  Whoever created the site may indeed be altruistic, but they need to be forthcoming with what is included for patient members, and, IMO should re-design their site to look less like "Give us your money, then we'll talk!
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#7 Consumer Comment

I feel for you.

AUTHOR: LittleLate - (United States of America)

So let me get this straight.  This nonprofit is saving the lives of people and giving away free services to the underpriveleged, children and poor and you are pissed because they are not giving free services to you and "Chandra" because you have a job and you can afford to pay for services.  WOW, you must be a catch, the women must be throwing themselves at you.  What a jerk you are.  Let me guess... are you two single living in your mother's basement pissed at all the homeless people and orphans who aren't working?What jerks.

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