- Report: #553241
Report - Rebuttal - Arbitrate
Complaint Review: Mate 1.com
Mate 1.com334 Cornelia Street #354 Internet United States of America
Mate 1.com Ignored but still paying! Plattesburgh, Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
By the second day of the "FREE" trial I had followed the instructions that it stated which was to go to "my account" and click on the "cancel" subscription button. I did and wrote an email to them as to why.
I stated very clearly that I did not want to be billed for this service and did not find it useful.
I waited and waited for several days and then heard nothing. I got my bank account statement and there was a direct withdrawal for $50.35 from my checking account. I had gone home and written another email and repeated the cancellation steps twice that day. Still nothing.
I tried to find a phone number for Customer Services on the web site but found none at all. I finally Googled the name and asked for a telephone number.
I had received the wrong number, right company but wrong department.
I called and called and finally after several unsuccessful attempts I found the Customer Service number and called it. I listened to ten minutes of terrible music then the line went dead. I repeated this process seven times that day, I still never talked to anyone.
I went directly to my bank, which I should have done immediately, and had them stop payment for the following month. I had been ripped off for two straight months. I take part blame for not acting sooner but what kind of company does this to people? I know there all tons of them out there but that goes to show you that they can take and take but you never get a chance to get back your money.
This report was posted on Ripoff Report on 01/12/2010 02:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mate-1com/internet/Mate-1com-Ignored-but-still-paying-Plattesburgh-Internet-553241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.