- Report: #969941
Report - Rebuttal - Arbitrate
Complaint Review: Matrix One
Matrix One959 E. Walnut St. Suite 112 Pasadena, California United States of America
Matrix One Direct Merchandise Marketing, INC, mtxone.com, Pacatek, https://www.facebook.com/MatrixOneTablet, https://www.facebook.com/Pacatek Internet Scam, Credit Card Fraud Pasadena, California
*Consumer Comment: Written to the Attorney General
*Consumer Comment: Matrix One is Strivetek
*General Comment: Number Now Reported Disconnected
*Consumer Comment: New Company Started, Warning for Consumers
*General Comment: Same Issue
*General Comment: Same Issue
*Author of original report: More information...
The first thing I noticed that was unusual was that Matrix One debited my card the same day I placed the order despite the fact the items were only on pre-order. I work for a large internet retailer so I knew this was an unusual thing to do.
When the 3-4 week time frame came and went, I began to contact the company. I was told the tablets were held up in customs but that they would be shipping the next week. When the next week came, Matrix's website suddenly disappeared and their phone systems stopped accepting incoming calls. I immediately filed a dispute with my bank. Within days, the website went back to being active.
I continued to try and contact Matrix for a refund. Emails and calls were not returned. I finally contacted Google Wallet and opened a mediation request. At that point Google notified me that Matrix One's account had been frozen due to bad customer reviews and failure to respond to customer mediation requests. Google then notified me today that Matrix One aka Direct Merchandise Marketing, INC aka Pacatek have been banned entirely from using Google Wallet.
I finally received my refund today after 3 weeks of spending countless hours on the phone with my bank, Google Wallet and the merchant.
Do not buy from this company unless you have money to throw away without ever seeing a product!!!
This report was posted on Ripoff Report on 11/15/2012 07:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Matrix-One/Pasadena-California-/Matrix-One-Direct-Merchandise-Marketing-INC-mtxonecom-Pacatek-httpswwwfacebookco-969941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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