- Report: #742359
Report - Rebuttal - Arbitrate
Complaint Review: Matson Navigation
Matson Navigation555-12th st. 8th floor, Oakland, California Long Beach, California United States of America
Matson Navigation Matson Auto shipping Won't accept responsibility of your vehicle after they have custody of same Long Beach, California
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Truck has a shell and sees very little use. finally car accepted. when I say car inspected throughly
a fine tooth comb. I pick up car in Long Beach date I stated. They add on a $105.00 storage fee as car came early. I inspected vehicle no dens glass in tact, I sign their release with wife begin our trip to AZ. where I was being transferred. Discover the passenger electric door lock not operative, then wife finds window not going up and down properly. I stop for fuel walk around to passenger door and notice when I attempted to put key in lock no lock cylinder in door handle. So now I can't lock vehicle, (after some research on line I find this is how the pro's break in to your car called, "punching out the lock" There is nothing missing from inside truck, so I fail to understand why bother breaking in? I write letter to Matson a few days later they respond, last 6 digits of your vin & license plate number. I email to them then their email unless you can prove this occurred on our facility we're denying your claim. I filed a complaint with BBB yesterday. I'm hoping they can accomplish some relief here.
This report was posted on Ripoff Report on 06/18/2011 06:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Matson-Navigation/Long-Beach-California-90813/Matson-Navigation-Matson-Auto-shipping-Wont-accept-responsibility-of-your-vehicle-after-t-742359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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