- Report: #455063
Report - Rebuttal - Arbitrate
Complaint Review: Matt Bacak - Frontier Marketing
Matt Bacak - Frontier Marketing1140 Old Peachtree Rd, Suite D Duluth, Georgia U.S.A.
INVESTIGATION: Matt Bacak commitment to 100% customer satisfaction. Matt Bacak - Frontier Marketing recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Matt Bacak - Frontier Marketing, helping build your reputation as an expert in your industry, increase traffic, assisting with Internet Marketing strategies, making money online. Duluth Georgia
*UPDATE: Rip-off Report Investigation - Matt Bacak recognized by Rip-off Report Corporate Advocacy Business Remediation & Customer Program as a safe business service businesses can trust - Matt Bacak pledges to always resolve any issues.
*UPDATE Employee: Take care of it quickly
*Consumer Comment: this sounds very familiar
*Consumer Comment: This report seems fishy!!!!
*Author of original report: AFTER 9 DAYS, MORE THAN 5 CHARGEABLE INTERNATIONAL CALLS, TWO MSGS, 1 RIPOFF REPORT, AND ATLEAST 4 EMAILS
*UPDATE Employee: Refunded on May 18,2009
*UPDATE Employee: Memorial Day Weekend
I'm fed up!
Firstly I get an email promoting Matt Bacak's latest gimmick with a link to this promotion: https://mattbacakretires.com/wow.php?affiliate=0
It states "Get My $5,500 Internet Marketing For Just...ONE DOLLAR"
Well it turned out not be just one dollar at all. No strings mentioned throughout but my Debit Card/Account balance says somthing different!!
I mean when I filled out my card details for the $1 purchase I was bombarded with about 5 different 'super amazing' one time offers all wasting my time and slowing my progress to the final pay screen. But now I find that he's signed me up for a monthly subscription to something i never wanted.
I sent him emails..sample of one below:
Date: May 18, 2009 7:43 PM
Subject: Very Urgent refund needed.
I used my Visa Debit Card to puchase the $1 sale you had (
I didn't agree to be charged $29.97 on a monthly basis let alone at all.
I recently noticed on my account that a $29.97 has been charged for the Internet Marketing Dirt newsletter.
I need you to refund the amount charged in full and never again charge me for any ongoing service with your company. I make a point of never paying a company online monthly sums of money for information that I can retrieve for much less and without regular debits. And when I say I need you refund it immediately, I mean it, I am in great distress being short on money for food and medical expenses relating to Kidney troubles, Diabetes, Hypertension. The extra stress is all due to you incorrectly charging my Debit Card more than the $1 agreed to etc. The last thing I need is to be down $29.97 US ($51.02 NZ).
The last 4 digits on my Visa Debit Card are as follows: xxxx((REDACTED)))
Please call me as soon as you get this email, anytime of the day or night.
+64 21 299 2119
+64 3 930 2119"
I've also called his office around 7 times over the last 8 days and have left approx. 5 Voice messages. I haven't received any communication from anyone. I'm really angry and this is my second to last resort. The next thing I'll have to resort to if this does'nt get his attention is Worldwide Article submissions and Videos warning people against buying from him and explaining my experience.
I want and need speedy resolution; I trusted Matt and have paid the price: stress, lack of money and worsening blood pressure.
Sort it out Matt please, my situation is not unique based on others postings re the same problem. Please see that this is not good ethical business!!
This report was posted on Ripoff Report on 05/25/2009 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Matt-Bacak-Frontier-Marketing/Duluth-Georgia-30097-5121/INVESTIGATION-Matt-Bacak-commitment-to-100-customer-satisfaction-Matt-Bacak-Frontier-455063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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