Rip-off Report Investigation:
Editor's UPDATE: Rip-off Report Investigation - Rip-off Report's impression of Matt Bacak after a recent interview reveals Matt Bacak is exceptionally knowledgeable, sincere and an honest internet marketer dedicated to serving his customers needs. Matt Bacak personally contacted Rip-off Report and asked us to check into the history of all his companies and the complaints made by consumers. Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Rip-off Report understands, mistakes happen, and it's impossible to satisfy 100% of the people 100% of the time. But Matt Bacak stated that he did not want anyone to be an unsatisfied customer. Positive Rating and Recognition has been given to Matt Bacak
for his Commitment to Excellence in customer service. Rip-off Report's investigation of Matt Bacak uncovers an ongoing commitment to total client satisfaction. This means that customers can expect that he will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Matt listens carefully to customer concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the products and services he offers and the support for his services. Bacak stated to Rip-off Report that his philosophy is "Not only are we focused on providing the most current 'Bleeding Edge' marketing tools and strategies available, we are also 100% committed to taking good care of our customers and dealing with all customer service issues within 24-48 hours of receiving them. We don't want to meet the 'standard' - we want to exceed the standard... and set the bar higher for everyone else." Rip-off Report has confirmed that Matt Bacak takes customer support seriously. Matt has recently put into place systems, people, and technology that make it certain that his staff is the easiest to contact and easiest to deal with in teaching, training and marketing services on the Internet. Such changes include improved websites, improved access through targeted SEO and more clear information about their services and how to contact the company. Rip-off Report was pleased to learn that his past and current approach to business is focused on his pledge to total commitment towards customer satisfaction. Again, Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. For instance, he learned it was necessary to remove certain employees because of their inability to follow new policies. "I hate having to fire people, but the fact is my customers are my #1 business priority," Matt told Rip-off Report. With the feedback generated by Rip-off Report's Investigation Matt has made the changes necessary to convince us of his total overall commitment to exceptional customer experience. In summary, after our investigation, which included discussions with Matt Bacak, Rip-off Report is convinced that he has been and is committed to quality delivery of services resulting in total client satisfaction. Read about Matt Bacak .. see his websites and the services he has to offer.. . Read more about Matt Bacak's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Matt Bacak's Internet Dirt Newsl Stole Money from Me without my Authorization Duluth Georgia
In May, 2009, a $1.00 charge appeared on my credit card statement on the same date of another internet charge. There was NO phone number next to the charge, nor a web address, so I had no means of contacting the company at this point. This may or may not be related to Matt Bacak, so I won't list the other company here. However, I NEVER went to Matt Bacak's website (wherever it is!) and requested any newsletter.
Late in May, 2009, I received a phone call when I was sound asleep from someone identifying them as following up on my "purchase from Matt Bacak". Despite my stupor, I was able to tell them that I had NOT purchased anything from Matt Bacak, that any account should be canceled, and no further charges should be made to me. This person proceeded to tell me that they wanted to sell me some kind of consulting services from Matt Bacak, I repeated what I had already said, plus that I did not want ANY further services or goods of ANY kind from Matt Bacak. I did not, unfortunately, have the foresight to get the person's name & number that called.
Today, I reviewed my credit card statement again, and was utterly outraged to discover another charge from Matt Bacak, this time for $29.97 on June 23! How dare they! I have received NOTHING from them, nor did I ever request anything from them. This is obviously a ripoff, since they aren't disclosing their contact information, and they did not honor my cancellation of whatever this is several weeks ago when they called me. If anyone else has had similar experiences with them, please let me know, as well as if anyone has located any contact info on the company. Thanks, everyone!