Ripoff Report Verified™ REVIEW:
EDitor’s UPDATE: Positive rating and recognition has been given to Weisberg Law, P.C.
for its commitment to excellence in customer service.
Ripoff Report’s discussions with Weisberg Law, P.C. have discovered an ongoing commitment by the law firm to total client satisfaction. This means that clients can expect Weisberg Law, P.C. will work towards finding a mutually satisfactory resolution to any complaints or concerns. Matthew Weisberg, Esq. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become better as a law firm.
Weisberg Law’s principal, Mr. Matthew Weisberg, Esq., has informed us that his personal philosophy is that his clients are a precious resource and the face Weisberg Law. As a successful lawyer, Mr. Weisberg feels it is critical to listen to his clients and respond properly and timely (same-day: even during holidays and vacations). By always putting his clients first, Mr. Weisberg hopes to maintain Weisberg Law as a successful boutique litigation law firm both now and for many years to come. ”
The attorneys at Weisberg Law, P.C., serve Delaware Valley consumer and business clients in both Pennsylvania and New Jersey. Our lawyers represent clients on such issues as real estate fraud, predatory lending practices, mortgage foreclosure defense and professional liability litigation in southeastern Pennsylvania and southern New Jersey, including such communities as Philadelphia, Morton, Chester, Springfield, Norristown, Phoenixville, Pottstown, Doylestown, West Chester, Pennsauken, Camden, Lindenwold, Mount Holly, Trenton, Woodbury, Glassboro, Montgomery County, Delaware County, Philadelphia County, Bucks County, Chester County, Camden County, Burlington County, and Gloucester County.
Weisberg Law's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence through aggressive and zealous advocacy towards satisfying our clients' litigation goals." Some of the other things Ripoff Report learned in the course of its review: typical customer feedback reads: “Weisberg Law (and Mr. Weisberg) truly communicate in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are very serious about meeting commitments, and deliver on all their promises." The information provided in this report below is based on comments made by Matthew Weisberg during an on-site inspection held by a third party verification company with no biases toward Weisberg Law, P.C.Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Weisberg Law, P.C. focuses mainly on Civil Litigation. They set themselves apart by providing reasonable, aggressive, and family friendly customer service.
Their company acquires leads for services using attorney referrals, competitors, colleagues, and marketing.
In order to turn a lead into a client, Weisberg Law maintains certain processes such as, responding to all telephone calls on the same day, meeting with potential clients within one week, and following up with an introductory letter.
Their target market consumer consists of clients dealing with cases involving legal malpractice, foreclosures, civil rights, and small business litigations.
When asked about the typical experience a client might expect to receive when working with their company, the owner, Matthew Weisberg stated, “All cases are personally managed and litigated by the managing partner. At each step, consistent communication is maintained.”
The company’s standard process for taking care of a complaint is to initiate immediate, same day contact by telephone, and then within a week a face to face conference takes place. Lastly, a formal letter of resolution is sent, if needed.
During the onsite interview Mr. Weisberg was asked to describe a situation where a client was not satisfied with the level of service they received, what he did to personally resolve the issue, and how the client responded when closing out their complaint: “We had a client that was not satisfied and demanded all of his money back. I spoke with him personally and refunded half of his money. After, we shook hands and wished each other good luck.”
When asked what it meant to Weisberg Law to be a part of the Corporate Advisory Business Remediation and Customer Satisfaction program, Mr. Weisberg stated, “It gives us another opportunity to resolve problems in the public view.” Weisberg Law, P.C. / Statements from the owner, Mathew Weisberg, Esq. ”
By promising same-day return inquiries as well as zealous and aggressive representation for our clients-the face of Weisberg Law, we make a firm commitment to them: our clients and their needs come first! Weisberg Law, P.C. / Statements Improvements to Customer Service
Weisberg Law is attempting to file lawsuits quicker and has hired another attorney to help with the caseload in an effort to improve some of their internal processes.
Mr. Weisberg maintains that their company has made an effort to answer all questions and complaints immediately in order to uphold excellent customer service and make things right with their clients. He personally advises his employees to always be polite to the customer and resolve any issues as soon as possible.
Due to complaints against their company made on Ripoff Report, Weisberg Law has made changes to be more proactive to ensure that those issues don’t become a reality.
When asked what it meant to Weisberg Law to be a part of the Corporate Advisory Business Remediation and Customer Satisfaction program, Mr. Weisberg stated, “It gives us another opportunity to resolve problems in the public view.” Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Matthew Weisberg - Prochniak Weisberg PC SCAM, UNETHICAL, RUDE NCO FRIEND Morton, Pennsylvania
I have a clear cut case against a collection agency. Simply put, I disputed the debt and demanded they do not call me for any reason. The letter was mailed and received via certified mail. The collection agency continued to call me--23 times total and reported the alleged debt to a credit bureau. Despite my efforts to have the collection agency comply with the law, it was time to seek out an attorney.
I contacted Matthew Weisberg (http://www.ppwlaw.com/Bio/MatthewWeisberg.asp) The website looks great, they appear assertive, and are consumer protection oriented. WRONG.
Despite the fact I was advised Weisberg was provided the material requested, the fact is he did not receive my letters to the collection agency, credit report, or taped collection calls. Thus, everything an attorney would need to know if he had a case---he never reviewed a single piece of paper. After waiting a week for my interview, Weisberg told me to wait a few more days and his partner who handles collection agency lawsuits would speak to me. Thus, a week to speak to Weisberg, now another 'few days' to speak to an attorney who handles the very issue I inquired about! He used profanity and told me to 'grow up', well if allowing your law firm to be ran by legal assistants is 'growing up' thanks Matt, I will stay diligent in my efforts to document your arrogance and stupidity while in school.
My opinion concerning Matthew Weisberg is simple: very inefficient law firm, it appears he's been forced to dismiss multiple cases based on a record check, the Matthew Weisberg couldn't answer the most basic questions concerning consumer rights, in fact--Matthew Weisberg can't point to a single lawsuit on his website alleging sucessful cases, but alleges to represent tons of people (personally, I would think this attorney could find 1 client to post a testimonial, or site a case with suscessful results)
DO NOT HIRE this law firm--in my opinion. It appears a legal assistant will handle the case, and when you finally speak to an attorney, he will have no idea 'what' your issue is about, since the legal assistant never forwarded important documents for the attorney to review.