- Report: #432463
Report - Rebuttal - Arbitrate
Complaint Review: Mattress 1 One
Mattress 1 One697 E. Altamonte Drive Altamonte Springs, Florida U.S.A.
Mattress 1 One Complete ripoff selling defective mattress Altamonte Springs Florida
*REBUTTAL Owner of company: NOT a Customer
I took the mattress home that day, 1 or 2 months later I noticed that the mattress started to sink in resulting in me sleeping sideways.
I started to get lots of neck pain and spasms. I called the company told them the problem, they said I needed to pay $50.00 to have someone come out and look at the matress.
Then to pay $100.00 for them to exchange it. I went to the store to try and settle this they were very uncooperative. I simply wanted them to exchange the mattress for one that didn't sink.
Joe the manager told me that for anything under $600 dollars would sink! Then he told me that if I paid $250 more I could get a mattress that did not sink.
The whole process was very misleading a complete ripoff. The mattress that I have gets worse daily, its so frustrating.
When I went in today, there was a lady there that was going through the same thing only she bought her mattress a month after me.
I took her name and phone number to get together to try to investigate this place and see if something can be done.
I would be happy if they would just refund my money I would return their mattress so I can take my business elsewhere.
Altamonte Springs, Florida
This report was posted on Ripoff Report on 03/09/2009 05:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-1-One/Altamonte-Springs-Florida-32701/Mattress-1-One-Complete-ripoff-selling-defective-mattress-Altamonte-Springs-Florida-432463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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