- Report: #656954
Report - Rebuttal - Arbitrate
Complaint Review: Mattress Express
Mattress Express231 Executive Dr Newark, Delaware United States of America
Mattress Express Mattresshotline.com Company sales person lied about product sold to us. Company will not take refund for their error. Newark, Delaware
*Author of original report: Still dissastisfied
*REBUTTAL Owner of company: Setting the record straight
You should probably know the following as well:
1. When we called the sales person back he tried to side step things and tell us he told us it was an equivalent bed.
2. Sales person then said he would call the corporate office and get back to us, he never did.
3. When we called the corporate office the woman who answered the phone was not helpful and apparently did not deliver the message.
4. When we finally got a hold of the right person he confirmed he had no messages about our situation even though we had called at least 4 days prior to actually speaking with him.
This report was posted on Ripoff Report on 10/30/2010 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Express/Newark-Delaware-19702/Mattress-Express-Mattresshotlinecom-Company-sales-person-lied-about-product-sold-to-us-C-656954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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