- Report: #878643
Report - Rebuttal - Arbitrate
Complaint Review: Mattress Firm
Mattress Firm10534 Maysville Road Fort Wayne, Indiana United States of America
Mattress Firm Waste of Money!!!! Fort Wayne, Indiana
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They scheduled an inspection and came out and took a look at the mattress. After conducting the investigation they never called back. I waited about 2 weeks, and upon getting ahold of someone, I was informed that my claim was denied due to "stains". Again, the mattress is about 5 years old, but should not be shifting.
I told the represnative that the stains had nothing to do with the shifting, and I was told that the warranty is determined by the manufacturer. Also, I would like to add that there is a matress protector on the bed, however after 5 years, I may have yacked on the bed without the mattress pad on. Also, I was not informed of this when I purchased the mattress, and I have read the warranty paper work, which I did not notice when I read over it recently.
I told the rep that the stain didn't cause the entire mattress to shift. He said that he knew that, but the manufacturer wouldn't take it back. So for $900 and 5 years of use, looking back I should have just bought a cheap mattress. I will be calling Simmons Beauty Rest this week to follow up on this issue.
Thanks Mattress Firm,
This report was posted on Ripoff Report on 05/04/2012 08:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Firm/Fort-Wayne-Indiana-46835/Mattress-Firm-Waste-of-Money-Fort-Wayne-Indiana-878643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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