• Report: #283286

Complaint Review: Mattress Firm

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  • Submitted: Tue, November 06, 2007
  • Updated: Sat, February 16, 2008

  • Reported By:Pasadena Texas
Mattress Firm
5815 Gulf Fwy Houston, Texas U.S.A.

Mattress Firm MF and Sealy/Stearns & Foster warranty is not worth the paper it is printed on! Houston Texas

*Consumer Comment: I TOTALLY AGREE

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We purchased a top of the line Stearns & Foster king size mattress and box springs 12/22/02. For years I had more and more joint problems due to the mattress sinking farther and farther toward the springs, even sought medical care.

The warranty states, that 1.5" of sag is "normal" ~ They call "sag" what you can see w/ the naked eye. Thing is, with the pillow top, you can not see the entire amount of sag w/o putting any weight on the mattress. After we paid the $25 for the inspector to come out and inspect the mattress...all he does is put a string across the mattress and measures the sag. In the end, they did not stand behind the warranty because there was a WATER stain on one corner of the mattress...they said the unsanitary conditions of the mattress voided any and all warranties ~ even tho we purchased the "stainsafe" policy as well.

I would not purchase a mattress cover from sealy posturepedic/stearns and foster and or mattress firm. They are a joke!!

Jamie
Pasadena, Texas
U.S.A.

This report was posted on Ripoff Report on 11/06/2007 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Firm/Houston-Texas-77023/Mattress-Firm-MF-and-SealyStearns-Foster-warranty-is-not-worth-the-paper-it-is-printed-283286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I TOTALLY AGREE

AUTHOR: Connie - (U.S.A.)

We also bought a sterns and foster bed it statred sagging within 4mos, we paid alot for this piece of junk. sealy/sterns and foster does not honor their warranties we sent the tag from the bed as they requested (in the mail)i waited several weeks, no response. i finally called and they said we never received the tag!! THEIR LIARS!!! ILL NEVER BUY FROM THEM AGAIN!!!
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