- Report: #283286
Report - Rebuttal - Arbitrate
Complaint Review: Mattress Firm
Mattress Firm5815 Gulf Fwy Houston, Texas U.S.A.
Mattress Firm MF and Sealy/Stearns & Foster warranty is not worth the paper it is printed on! Houston Texas
*Consumer Comment: I TOTALLY AGREE
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The warranty states, that 1.5" of sag is "normal" ~ They call "sag" what you can see w/ the naked eye. Thing is, with the pillow top, you can not see the entire amount of sag w/o putting any weight on the mattress. After we paid the $25 for the inspector to come out and inspect the mattress...all he does is put a string across the mattress and measures the sag. In the end, they did not stand behind the warranty because there was a WATER stain on one corner of the mattress...they said the unsanitary conditions of the mattress voided any and all warranties ~ even tho we purchased the "stainsafe" policy as well.
I would not purchase a mattress cover from sealy posturepedic/stearns and foster and or mattress firm. They are a joke!!
This report was posted on Ripoff Report on 11/06/2007 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Firm/Houston-Texas-77023/Mattress-Firm-MF-and-SealyStearns-Foster-warranty-is-not-worth-the-paper-it-is-printed-283286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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