- Report: #441222
Report - Rebuttal - Arbitrate
Complaint Review: Mattress Firm
Mattress Firm5815 Gulf Freeway Houston, Texas U.S.A.
Mattress Firm Mattress Firm refuses to exchange my mattress set after only 2 1/2 yrs of owning it. They say the indents aren't deep enough. Houston Texas
*Consumer Comment: Not their fault...
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Fast forward to about 2 months ago. We are unable to sleep more than 6 hours at a time, because the pain in our backs would wake us up. I decided this was ridiculous, and I contacted the Mattress Firm where we purchased our set. The salesman gave me paperwork to fill out, which I did, and mailed in. A week later, the home office called to set up an appt. for the inspector to come and take pictures and check the indents. He noted there was not a single stain, nor discoloration on the mattress. The inspector found the sag to be 3/4" on both sides. He told me I'd hear back with the decision in 24-48 hrs. 2 weeks later, nothing. I emailed the home office and asked where the results were. They said they had been mailed the week prior. I emailed back and asked them to simply tell me what the report said. Instead of that, they asked me what my address is. Um hello, you sent someone to my house to measure the mattress, of course you have it!! They offered to fax the report to me, which I received today. So, even though my back HURTS and I am seeing the chiropractor regularly, I am screwed out of $1400 for this craptastic mattress set.
This report was posted on Ripoff Report on 04/06/2009 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Firm/Houston-Texas-77023/Mattress-Firm-Mattress-Firm-refuses-to-exchange-my-mattress-set-after-only-2-12-yrs-of-ow-441222. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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