• Report: #540690

Complaint Review: Mattress Firm

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  • Submitted: Wed, December 16, 2009
  • Updated: Wed, December 16, 2009

  • Reported By: Norma — Houston Texas United States of America
Mattress Firm
5815 Gulf Freeway Houston, Texas United States of America
  • Phone: 713-923-1096
  • Web:
  • Category: Customer

Mattress Firm Mattress Holdings, LLC Injured at Mattress Firm Houston, Texas

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I am African American woman, age 66. 



On July 16, 2009, I went to Mattress Firms [5815 Gulf Freeway, Houston, Texas 77023] with my two sons to buy a mattress, where I was tripped by a hazardous extension cord; streaming across the sidewalk; at the store entrance.  [The extension cord was connected to a Mattress Firm Balloon to advertize.] 



I feel Mattress Firm mistreated me either due to my age and/or race.  The employees at Mattress Firm were totally negligent; A) first by NOT securing the hazardous extension cord; streaming across the sidewalk; at the store entrance, and B) second by NOT offering me first aid; I was totally ignored.



After two emergency room visits, several medical appointments, several x-rays, a MRI, and pain management services; two orthopedic surgeons stated that my injury is a permanent disability. Further, the two surgeons recommended SURGERY to repair the permanent damages; unfortunately surgery may not remedy the fractures and torn ligaments. I am adamantly against having surgery.



Mattress Firm acknowledges that they recorded the entire incident with their surveillance camera, but they refuse to communicate with me, directly.  Each time I contact them, they tell me to contact their insurance carrier, who treats me equally as bad.




This report was posted on Ripoff Report on 12/16/2009 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Firm/Houston-Texas-77023/Mattress-Firm-Mattress-Holdings-LLC-Injured-at-Mattress-Firm-Houston-Texas-540690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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