- Report: #540690
Report - Rebuttal - Arbitrate
Complaint Review: Mattress Firm
Mattress Firm5815 Gulf Freeway Houston, Texas United States of America
Mattress Firm Mattress Holdings, LLC Injured at Mattress Firm Houston, Texas
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I am African American woman, age 66.
On July 16, 2009, I went to Mattress Firms [5815 Gulf Freeway, Houston, Texas 77023] with my two sons to buy a mattress, where I was tripped by a hazardous extension cord; streaming across the sidewalk; at the store entrance. [The extension cord was connected to a Mattress Firm Balloon to advertize.]
I feel Mattress Firm mistreated me either due to my age and/or race. The employees at Mattress Firm were totally negligent; A) first by NOT securing the hazardous extension cord; streaming across the sidewalk; at the store entrance, and B) second by NOT offering me first aid; I was totally ignored.
After two emergency room visits, several medical appointments, several x-rays, a MRI, and pain management services; two orthopedic surgeons stated that my injury is a permanent disability. Further, the two surgeons recommended SURGERY to repair the permanent damages; unfortunately surgery may not remedy the fractures and torn ligaments. I am adamantly against having surgery.
Mattress Firm acknowledges that they recorded the entire incident with their surveillance camera, but they refuse to communicate with me, directly. Each time I contact them, they tell me to contact their insurance carrier, who treats me equally as bad.
This report was posted on Ripoff Report on 12/16/2009 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Firm/Houston-Texas-77023/Mattress-Firm-Mattress-Holdings-LLC-Injured-at-Mattress-Firm-Houston-Texas-540690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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