- Report: #448979
Report - Rebuttal - Arbitrate
Complaint Review: Mattress Firm
Mattress Firm5815 Gulf Freeway Houston, Texas U.S.A.
Mattress Firm Sealy Mattresses Non-warranty warranty--Don't spend the warranty fee! Houston Texas
*Consumer Comment: Warranty
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Here are the learnings:
1. Mattress warranties should not play a role in buying decisions.
2. The retailer controls the warranty, and the terms are set up to protect the retailer from valid claims.
3. The process itself discourages claims, charging a fee, and typically taking 4-6 weeks, with no communications electronically.
4. Sealy does not stand behind the retailer unless the retailer goes out of business, then they use the exact same warrranty claim method as the retailer.
5. Sealy product durability is poor, and the buyer should know not to expect more than 5 years, despite warranties of 10 years.
6. Beware of pillowtop mattresses, because the pillow loses comfort quickly.
We're going to try another brand and a larger retailer who can provide references on standing behind their customers claims. We estimate the size of this particular ripoff at approximately $1000 plus the $25 claim fee.
Greer, South Carolina
This report was posted on Ripoff Report on 05/05/2009 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Firm/Houston-Texas-77023/Mattress-Firm-Sealy-Mattresses-Non-warranty-warranty-Dont-spend-the-warranty-fee-Housto-448979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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