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  • Report: #421203

Complaint Review: Mattress Firm

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  • Submitted: Fri, February 06, 2009
  • Updated: Thu, May 28, 2009

  • Reported By:Jacksonville Florida
Mattress Firm
8060 Philips Hwy Jacksonville, Florida U.S.A.

Mattress Firm Sells Unfirm Mattress and does no stand behind Jacksonville Florida

*UPDATE Employee: Warranty/Fees

*Consumer Comment: Why?

*Consumer Comment: Why?

*Consumer Comment: Why?

*Consumer Comment: Why?

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I purchase A Sealy pillowtop Mattress and boxspring from Mattress Firm at the end of september 2008 and had to take it back within the first 30 days because of a deffect I asked if I could get another type and was told that during the first ninty days the only way would be to pay a 15% restocking fee so I just went and exchanged it for the same one and now I have had the same issue again in February 2009 now that is after the 90 days they tell me they have to send a inspector out at a charge of 25.00 to make sure it is trully defective.

Bill
Jacksonville, Florida
U.S.A.


This report was posted on Ripoff Report on 02/06/2009 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Firm/Jacksonville-Florida-32256/Mattress-Firm-Sells-Unfirm-Mattress-and-does-no-stand-behind-Jacksonville-Florida-421203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Warranty/Fees

AUTHOR: Ncmattman - (U.S.A.)

Yes, there is a $25 inspector fee to come out to take a look at the bed and verify that there is a defect. The main reason for this is that the manufacturer (who issues the warranty) does not cover any transportation or inspection fees. Unfortunately, they elect not to cover this (and no mattress manufacturer's that I know of do). Within 90 days, we generally will take care of an issue without an inspection as a matter of customer service, but if it does not actually meet the specifications that Sealy (or Simmons, or whoever) deems a "defect," then as a company we have to eat that cost. We don't want people sleeping on a mattress that they hate, which is why we take care of defects within 90 days without an inspection, and offer the comfort guarantee. That sounds like what you are referring to with the 15% charge, though it is only 10%.
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#2 Consumer Comment

Why?

AUTHOR: Cooburns - (U.S.A.)

You didn't want to pay the fee's to get something different and now your having the same issue. This is not the company's fault you made a choice!
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#3 Consumer Comment

Why?

AUTHOR: Cooburns - (U.S.A.)

You didn't want to pay the fee's to get something different and now your having the same issue. This is not the company's fault you made a choice!
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#4 Consumer Comment

Why?

AUTHOR: Cooburns - (U.S.A.)

You didn't want to pay the fee's to get something different and now your having the same issue. This is not the company's fault you made a choice!
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#5 Consumer Comment

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AUTHOR: Cooburns - (U.S.A.)

You didn't want to pay the fee's to get something different and now your having the same issue. This is not the company's fault you made a choice!
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