have 2 issues with Mattress Firm, on a mattress i purchased Jan 8, 2013, and had delivered Jan 21, 2013.
First issue: i purchased a mattress from their outlet center on E.
Colonial Dr in Orlando. After much haggling and expressing that i wanted
a mattress with a warranty or i was going to ikea, i was told they
could sell me a new Sealy memory foam mattress, with a 20 year warranty.
Mattress was delivered, no warranty attached as i had been told it
would be. i called, was told they would "type one up for me" and mail
it, never received it. Contacted them through the website, and i got an
email with a warranty card attached. issue resolved, or so i thought.
Problem number 2 pops up on March 24. i'm vacuuming under the bed, and i
dislodge a yellow piece of paper stating that this mattress had been
sanitized on Jan 3, which means that i was sold used items and promised
new. i immediately contacted them via the website, and also filed my
second complaints with the BBB and state attorney general's office. i
received a response from a Victor Cardenal, the store manager, pretty
quickly, and we have been corresponding back and forth until the last
few days, when all correspondence has stopped. i sent another email
stating that i was waiting to hear from them regarding the $200 refund i
requested, still no answer. My next step is legal action. i will give
them until the end of this week to resolve this matter to my
satisfaction, and then i am contacting an attorney.
i actually love the mattress, but to sell someone a used mattress and
tell them it is new and also tell them it has a 20 year warranty (i was
told by the salespeople that only new mattresses had warranties) is
i want Mattress Firm to refund me $200, either in the form of a check,
or a paydown of what i owe with Progressive Finance. i need a resolution
to this, with money in hand or a reduced amount owed on the mattress,
by Saturday, April 6, or i am taking legal action.