- Report: #353058
Report - Rebuttal - Arbitrate
Complaint Review: Mattress Firm
Mattress Firm6218 N. Dale Mabry Tampa, Florida U.S.A.
Mattress Firm, Sterns & Foster Mattress Firm won't stand behind warranty of Sterns & Foster beds Tampa Florida
*UPDATE Employee: Why no load is used in the testing of warranties
*Consumer Comment: Are you done now?
*Consumer Comment: Reply to Cooburns concerning Stearns and Foster Mattress Testing
*Consumer Comment: For You...
*Consumer Comment: Mattress Firm, Sterns & Foster
*Consumer Comment: Sorry to hear that..
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We found out that we were wrong on both counts. Both beds began to severely sag in the middle, and Mattress Firm did not stand behind them at all! They sent a man out to "evaluate" the beds with a string test. (You stretch a string from one side, over the middle, to the other side and see if the bed sags beneath the string 1 1/2 inches.)
Well, both beds did not show sagging, even though there was severe sagging once on the bed. The reason is simple... If you take a trampoline and stretch it over a bowl, guess what... It appears to have no sag, until you lay upon it.
Well, we never got any satisfaction on our problem so we let go of it and fast-forward to the present. Yesterday, we found out from a rep in a Mattress Firm store that MF dropped Sterns line entirely due to "too many warranty complaints."
They knew they had been selling lemons but made the decision to create a false test to cover their collective butts. "String Tests" are they only measure they use. The testor never sat on the beds, examined any other portion of the bed(s).
So, my fellow consumers... even if you think you're getting a great warranty, think again. Mattress Firm is a hoax.
This report was posted on Ripoff Report on 07/19/2008 04:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Firm/Tampa-Florida-33614/Mattress-Firm-Sterns-Foster-Mattress-Firm-wont-stand-behind-warranty-of-Sterns-Foste-353058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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