- Report: #937544
Report - Rebuttal - Arbitrate
Complaint Review: Mattress Giant
Mattress Giant4 Johnson Street Auburn, Massachusetts United States of America
Mattress Giant Protect-A-Bed SELLING SCAM Auburn , Massachusetts
*Author of original report: Thank you Ultimate Bedding USA
*Consumer Suggestion: I am truely sorry to hear of your unfortunate situation
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Two years later my daughter had an accident and what do you know the mattress protector failed her mattress got wet with urine and I was thinking no problem we bought the protector and if it failed I am going to get a new mattress.
I called Mattress Giant who stated yes it is true all you have to do is call Protect-A-Bed and they will take care of the rest. However when I called Protect-A-Bed they told me they would ship me a new cover, and once they received my old cover they would let me know if it was covered. I received call from Protect-A-Bed who stated that because I washed and dried the cover which is on the label of instructions to do, that the backing had failed and they could not cover my warranty.
I then contacted Mattress Giant headquarter to let them know what a bunch of bullsh*t they are selling to customers and they told me that because they were bought out by Sleepys they no longer could help me.
I would have never purchased a Protect-A-Bed cover at the price of $80.00 when I purchased the mattress if I was not going to get some type of warranty. I could have easily purchased a $20.00 protector from Walmart that would have done the same thing. This is in my opinion is unfair and deceptive selling practices.
I did contact the Attorney Generals Office in my state and they conducted a follow-up with the same results that because of normal wear and tear (washing & drying) they are not going to give me new mattress.
I just want everyone to know that when you purchase a mattress do not purchase a $100.00 pad as a $20.00 pad does the same thing.
This report was posted on Ripoff Report on 09/06/2012 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress-Giant/Auburn-Massachusetts-01501/Mattress-Giant-Protect-A-Bed-SELLING-SCAM-Auburn-Massachusetts-937544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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