My husband went into the local Orange Park, Fl (Blanding Blvd) location to purchase us a new mattress. 2000.00and 4 days later...we have a defective mattress and a useless salesperson by the name of J.C. I can only wonder what that stands for!!
They delivered it 2 days later as originally planned, when it arrived we questioned the big hill on the mattress. We were told by the delivery guys "the bed needed to settle"...say what? I've never heard of this. This is a Serta I-Series by the way...we adjusted, shook (as best we could), rearranged...still nothing...the mattress is a lemon. They had already hauled off our old bed and it was Friday night. We had to make do until Sat. I went into the store met with "J.C." he did not even offer up an apology! Nothing!! He said this has never happened, but if we want to pick out another bed we could. We told him no we want the one we ordered minus the hill on one side!! The entire time we were in the store he lounged around, made personal calls on his cell phone, made plans for the upcoming weekend, while we sat! Unbelievable!! After he got off the phone with his personal business we told him to go ahead and order us a new mattress and made arrangements to have the lemon picked up and the new one dropped off on Tuesday (today), he asked what time was good for us...we said any time after 3pm and he also said they would give us a 1 hour window.
Well, I got off work at 3:15 came home to a note left on my door by the delivery guys stating "came by to deliver your mattress call J.C. for another delivery date." I am outraged! We never got a call on our cell phones, as promised. They called our home phone 1 time at 10:16 a.m. The delivery was set for after 3:00 pm! I called J.C. he said "yeah, I dont know what to tell you"....this guy is a joke! He still offers no apology! My husband has a real job, is in the Airforce, does not sit around selling mattresses/ripping people off and does not have time to keep making arrangements! We are in the process of getting a refund and taking our business elsewhere! Stay away from this company! I am not another bedding company writing bad reviews!! I am dissatisfied customer. I cannot believe this is how a business treats their customers!! STAY AWAY FROM J.C. @ Mattress One in Orange Park, Fl!!!!