• Report: #1001838

Complaint Review: Mattress1One

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  • Submitted: Wed, January 23, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: Panama — Tampa Florida United States of America
Mattress1One
27607 STATE RD. 56 #103 WESELY CHAPEL, Florida United States of America

Mattress1One WHEN I TRIED TO EXCHANGE THE QUEEN SIZE MATTRESS FOR A KING SIZE THE PRICE WAS $300 MORE,HOWEVER I WOULD HAVE TO PAY $700 BECAUSE THEY HAVE TO GET RENBURSTED FOR THERE TIME AND EFFORT. WESELY CHAPEL, Florida

*Author of original report: They are not telling the truth again

*UPDATE Employee: Not giving the facts

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I purchased a Queen size mattress when it arrived I discoverd it did not fit my bed.  2 days later I went to the store to exchange the mattress for a King size in the same brand. I located the same mattress in the store for $300  The sales man call his store manager and I was told I had to purchase that same mattress for $700.  I was willing to pay $300 but more twice as much was a rip off. The return policy is deceptive and misleading.  I purchased another mattress from SAMS Club for $200 dollars less.  I wish I would check these guys out first.  I would have never bought anything from them.  Recommend anybody looking for a mattress should stay away from these guys. 

This report was posted on Ripoff Report on 01/23/2013 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress1One/WESELY-CHAPEL-Florida-33543/Mattress1One-WHEN-I-TRIED-TO-EXCHANGE-THE-QUEEN-SIZE-MATTRESS-FOR-A-KING-SIZE-THE-PRICE-W-1001838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

They are not telling the truth again

AUTHOR: Panama - ()

THE SELLS PEOPLE WILL LIE IN ORDER TO MAKE THE SELL THEN YOU ARE STUCK.   THERE RETURN POLICY IS FLAWED.  I TRIED TO EXCHANGE MY MATTRESS FOR A LARGER ONE AND THEY WANTED TO CHARGE ME $1300 MORE NOT $300 FOR A LARGER ONE.  i ONLY HAD THE MATTRESS 2 DAYS.   I HAD ALREADY PAID $800.  I FOUND THE SAME MATTRESS AT SAMS FOR $400.  THE MANAGER SAID HE HAD TO MAKE MONEY.   CUSTOMER SERVICE IS LOW ON THERE PRIORITY.  JUST SHOP AROUND YOU'LL BE GLAD YOU DID.  DO NOT BUY FROM THEM.

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#2 UPDATE Employee

Not giving the facts

AUTHOR: Al romero - ()

This customer that claims they are being charged $700 dollars is not true. If any customer that wants to change from a queen to a king size has to pay the differance in price both do not sell for the same amount. And the customer will also have to pay tax and exchange fee for pick up and delivery , this customers extra total would have been $395.89 not $700 dollars. 

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