• Report: #927612

Complaint Review: Mattress1one

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  • Submitted: Wed, August 15, 2012
  • Updated: Thu, August 16, 2012

  • Reported By: Dolores Castel — New Port Richey Florida United States of America
Mattress1one
5406 Little Road New Port Richey, Florida United States of America

Mattress1one My Sealy Mattress is defective and I have been trying to have it replaced now for over 2 months New Port Richey, Florida

*UPDATE Employee: Sealy's Response

*Consumer Comment: great kenny

*Consumer Comment: What reason(s) did Sealy give for "egnoring" your complaints?

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I purchased a Sealy Mattress from Mattress1one on May 15, 2012.   It sags in the middle and the company is egnoring my complaints!

This report was posted on Ripoff Report on 08/15/2012 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mattress1one/New-Port-Richey-Florida-34655/Mattress1one-My-Sealy-Mattress-is-defective-and-I-have-been-trying-to-have-it-replaced-no-927612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Sealy's Response

AUTHOR: Sealy Consumer Support - (United States of America)

We do apologize for any frustrations you're having while trying to get your mattress evaluated/replaced.  Your retail store will handle your warranty claim as long as they are still open and carry Sealy products, however if you're having problems trying to process your claim through your retailer please pull up our website and go to the customer service tab.  You will find our number to call for service there and we would be happy to contact the retail store to get the inspection information and the claim standings.  We look forward to assisting you.
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#2 Consumer Comment

great kenny

AUTHOR: The Outlaw Josey Wales - (United States of America)

 glad team rebutt knows how to handle problems. the world is saved.
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#3 Consumer Comment

What reason(s) did Sealy give for "egnoring" your complaints?

AUTHOR: Ken - (USA)

You did ask, right?

Does it meet ALL the criteria for replacement as stated in the written warranty that came with it?

IF it meets ALL requirements, notify the BBB and possibly your states attorney general for a violation of the terms of their warranty.

If NOT, you're probably out of luck.
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