- Report: #970559
Report - Rebuttal - Arbitrate
Complaint Review: Mattresses2go
Mattresses2go4304 W Bell Rd Glendale, Arizona United States of America
Mattresses2go Matresses2go ripped off single Mom of 5 Glendale, Arizona
I had someone pick up the matresses for me.The 3 i got were no where near what I saw at the store.All three were different and very uncomfortable.I called him right away and he said"We cant help what matresses you get its what ever we get in" I told him at the very least I was going to bring the worst of them in and I want the one I thought I was getting.In the middle of this conversation he stops and said "did you pay for the frame I sold you?"I asked what he was talking about and he said I didnt pay for the difference of the queen frame.When I quoted back to him what he had told me when I got the frame he immediately said "this conversation is over"
I asked him why it was over simply because I quote exactly what he told me.He got even ruder. I told him I needed the correct matresses delivered and he said "yeah ,we never deliver anything for free"I pionted out it was their error and he said he didnt care.I was welcome to bring that one in and exchange if they get the one in i was expecting.
This was three weeks ago.The mattress pad that i bought for my son that he guaranteed wouldnt leak leaked.2 of the matresses are so uncomfortable that my dog wont even lay on it.and one appears to be "collapsing at the frame already"my son is small for his age and only 10 so it isnt a weight issue.
The queen size frame I bought has already had one wheel break off. The store doesnt care now that they have my money and I am stuck with crap.I am a single mom of 5 and this was the only time for a long time I would be able to do this for my children. Please do not go buy anything from Matresses2go once they get your money your on your own.
This report was posted on Ripoff Report on 11/17/2012 09:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mattresses2go/Glendale-Arizona-85308/Mattresses2go-Matresses2go-ripped-off-single-Mom-of-5-Glendale-Arizona-970559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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