- Report: #811390
Report - Rebuttal - Arbitrate
Complaint Review: Mavis Discount Tire
Mavis Discount Tire745 Loudon Rd Latham, New York United States of America
Mavis Discount Tire Mavis, Mavis Tire inflated invoice, rising prices, price more than quote Latham, New York
*Author of original report: Thanks, but it's too late
*REBUTTAL Owner of company: Let us make it right!
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My car was driven into the service are almost immediately, the hood was raised, and the vehicle was lifted and all four tires were removed. Then it sat for nearly an hour, after which a tech visually checked my brakes and then mounted the new tires on the front, and replaced the rear wheels on the back.
Shortly thereafter, he backed the car out so I approached the service desk. The employee there entered my info into the computer from the work order and then stated the total amount due as $268! I asked how it got so high, and without saying anything, he took the work order out into the service area and talked to someone out there. As he picked it up off the counter, I saw that someone had hand written in pen on the work order "flush brake fluid" and "flush power steering".
He came back in and with no explanation at all, readjusted the invoice and then stated the new total of $225!
I know that neither service was performed. When I got home, I looked under the hood and there was no evidence of either the power steering reservoir cap or brake fluid reservoir having been touched. No disturbance to the under-hood grime, no fluid drips anywhere or evidence of having been touched at all.
If I had not been paying attention, I would have been overcharged by $40. Normally I would say, well it is possible that there was just a miscommunication, but during the hour I sat waiting, I witnessed quoted prices rising substantially with additional services/suggested needs top nearly every customer who came into the shop.
You have to watch everything and be on top of every charge when you go to this business.
This report was posted on Ripoff Report on 12/19/2011 01:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mavis-Discount-Tire/Latham-New-York-12110/Mavis-Discount-Tire-Mavis-Mavis-Tire-inflated-invoice-rising-prices-price-more-than-quo-811390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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