ED Magedson – Founder
Max Assurance - Office MaxInternet United States of America
I purchased an ez leather executive chair from Office Max on September 8, 2008 and took out a 3 year service agreement through Max Assurance.
On July 24th, 2010 the chair broke so I called Max Assurance to report my claim. The CS rep took my information and informed my that someone would contact me within 3 days.......I never received a call....so on July 28th I called Max Assurance back and was told that the claim information was entered incorrectly and she took my information and again someone would call me back within 3 days.........I never received a call.......On August 2nd I called AGAIN only to be told that the information AGAIN was entered incorrectly.....the gentleman took the information and told me to take pictures of the chair and send them with a copy of my receipt and letter of expaintation to them......On August 12th I got a call and said I would have a gift card sent out and I should have it within 7 days. I also informed them to send it to my PO box, not my physical address........
Well in the mail today I DID NOT RECEIVE the gift card so I called Max Assurance back only to have the rep tell me the gift card was sent in the mail yesterday but it went to my physical address--how stupid!!!!!! I told her I did not receive my mail there and she preceeds to tell me that I will have to wait for the gift card to be returned to them and then they will reissue me a new one.....I said I wanted to talk to a supervisor but was told they were all busy and that I would get a call back within 4 hours.......4 hours went by and guess what NO CALL! I called and demanded to talk to a supervisor who only informed me there was nothing he could do and he would TRY and have an answer with 15 business days. I asked to talk to his boss and he said there was no one else I could talk to.
I would NEVER buy Max Assurance AGAIN. It would have been easier just to go and buy a new chair.
This report was posted on Ripoff Report on 08/19/2010 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Max-Assurance-Office-Max/internet/Max-Assurance-Office-Max-screw-ups-excuses-Internet-633301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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