Max Assurance - Office Max screw ups, excuses , Internet

I purchased an ez leather executive chair from Office Max on September 8, 2008 and took out a 3 year service agreement through Max Assurance. 

On July 24th, 2010 the chair broke so I called Max Assurance to report my claim.  The CS rep took my information and informed my that someone would contact me within 3 days.......I never received a call....so on July 28th I called Max Assurance back and was told that the claim information was entered incorrectly and she took my information and again someone would call me back within 3 days.........I never received a call.......On August 2nd I called AGAIN only to be told that the information AGAIN was entered incorrectly.....the gentleman took the information and told me to take pictures of the chair and send them with a copy of my receipt and letter of expaintation to them......On August 12th I got a call and said I would have a gift card sent out and I should have it within 7 days.  I also informed them to send it to my PO box, not my physical address........

Well in the mail today I DID NOT RECEIVE the gift card so I called Max Assurance back only to have the rep tell me the gift card was sent in the mail yesterday but it went to my physical address--how stupid!!!!!! I told her I did not receive my mail there and she preceeds to tell me that I will have to wait for the gift card to be returned to them and then they will reissue me a new one.....I said I wanted to talk to a supervisor but was told they were all busy and that I would get a call back within 4 hours.......4 hours went by and guess what NO CALL!  I called and demanded to talk to a supervisor who only informed me there was nothing he could do and he would TRY and have an answer with 15 business days.  I asked to talk to his boss and he said there was no one else I could talk to.

I would NEVER buy Max Assurance AGAIN.  It would have been easier just to go and buy a new chair.