• Report: #456883

Complaint Review: Max Colon

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  • Submitted: Sat, May 30, 2009
  • Updated: Wed, June 10, 2009

  • Reported By:Cedar Falls Iowa
Max Colon
10134 6th St Rancho Cucamonga, California U.S.A.

Max Colon Easy Sell but Difficult to Return Rancho Cucamonga California

*UPDATE Employee: We do want to resolve issues

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My wife signed up for a trial and canceld they said it was over the deadline which it may or may not have been but then refused to let us returned the product.

They kept refering to their terms and conditions...

"We have a 15-day satisfaction guarantee return policy on all shipments.

If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a refund according to the following terms:

To obtain a refund, your return must be postmarked 15 days from the date that the product was originally shipped to you.

To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at support@maxcolon.com. An RMA number can ONLY be obtained by contacting the billing department at support@maxcolon.com. You will receive a response within 24-48 hours"

This was quoted directly from their web site.

We finally received the RMA# but now when we inquire about the refund via e-mail since the return dept. supposedly does not have telephones?

The response we get is "Thank You."

Explain this one?

Tcschnei
Cedar Falls, Iowa
U.S.A.

This report was posted on Ripoff Report on 05/30/2009 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Max-Colon/Rancho-Cucamonga-California-91730/Max-Colon-Easy-Sell-but-Difficult-to-Return-Rancho-Cucamonga-California-456883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We do want to resolve issues

AUTHOR: Customer Relations - (U.S.A.)

Please be advised, our return department in located in the wharehouse. They, in fact, do not answer phones as stated to you previously. Without further information I cannot look up the details on your account. We do wish to resolve any issues internally. Please contact our office directly to calrify any discrepencies.
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