- Report: #456883
Report - Rebuttal - Arbitrate
Complaint Review: Max Colon
Max Colon10134 6th St Rancho Cucamonga, California U.S.A.
Max Colon Easy Sell but Difficult to Return Rancho Cucamonga California
*UPDATE Employee: We do want to resolve issues
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They kept refering to their terms and conditions...
"We have a 15-day satisfaction guarantee return policy on all shipments.
If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a refund according to the following terms:
To obtain a refund, your return must be postmarked 15 days from the date that the product was originally shipped to you.
To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at firstname.lastname@example.org. An RMA number can ONLY be obtained by contacting the billing department at email@example.com. You will receive a response within 24-48 hours"
This was quoted directly from their web site.
We finally received the RMA# but now when we inquire about the refund via e-mail since the return dept. supposedly does not have telephones?
The response we get is "Thank You."
Explain this one?
Cedar Falls, Iowa
This report was posted on Ripoff Report on 05/30/2009 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Max-Colon/Rancho-Cucamonga-California-91730/Max-Colon-Easy-Sell-but-Difficult-to-Return-Rancho-Cucamonga-California-456883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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