- Report: #456883
Complaint Review: Max Colon
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| Max Colon 10134 6th St
Rancho Cucamonga, California U.S.A. |
|
Max Colon Easy Sell but Difficult to Return Rancho Cucamonga California
*UPDATE Employee: We do want to resolve issues
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
They kept refering to their terms and conditions...
"We have a 15-day satisfaction guarantee return policy on all shipments.
If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a refund according to the following terms:
To obtain a refund, your return must be postmarked 15 days from the date that the product was originally shipped to you.
To return a product for an exchange or refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at support@maxcolon.com. An RMA number can ONLY be obtained by contacting the billing department at support@maxcolon.com. You will receive a response within 24-48 hours"
This was quoted directly from their web site.
We finally received the RMA# but now when we inquire about the refund via e-mail since the return dept. supposedly does not have telephones?
The response we get is "Thank You."
Explain this one?
Tcschnei
Cedar Falls, Iowa
U.S.A.
This report was posted on Ripoff Report on 05/30/2009 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Max-Colon/Rancho-Cucamonga-California-91730/Max-Colon-Easy-Sell-but-Difficult-to-Return-Rancho-Cucamonga-California-456883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
We do want to resolve issues
AUTHOR: Customer Relations - (U.S.A.)
SUBMITTED: Wednesday, June 10, 2009
POSTED: Wednesday, June 10, 2009
