- Report: #1043900
Report - Rebuttal - Arbitrate
Complaint Review: MaxEbiz
MaxEbizLeander, Texas United States of America
Maxebiz fraudlent/unauthorized wire fraud for $5600 Leander, Texas
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The cost for set-up with all the bells and whistles including top landing pages on search engines would cost $4895.00. I was also told my initial pay back on investment would likely have payback within the first 6 months. I approved this transaction and authorized payment via check sent electronically thru my bank on 3/26/13. I was told it would take 7-10 business days to set-up the webpage.
Within a couple days I get a call from Ian C. of Maxebiz who was supposely calling for training; however that phone conversation ended up being a hour long sales pitch to upgrade to the max categories/products, he also proceeded to tell me my original investment did not include top landing on the search engine but the upgrade would cover that as well as Maxebiz managing my webpage with sales updates and products.
I told Ian how uphappy I was with the false info on my initial charge and I would need to talk to my wife about any further upgrades or expenditures. Ian sent email requesting I sign and fax back for the upgrade which I declined; however he sent it thru unauthorized on 4/6/13 and created his own check ID number. Not only did he send it thru my bank transfer monies from my savings account which was also unauthorized (my overdraft privilege is only $500) and paid them.
I contacted my bank the vry next day in person and filled out affadavit for wire fraud and unauthorized transaction which the bank said would take 30-60 days before I could get any resolve. I told them I would try and work with Maxebiz first to resolve and get refund before going the route of the affadavit hoping for faster resolve. I contacted Ian C. via email on 4/6 as well but evidently due to the weekend there was no response. I called him on 4/10 to which he told me it was just a mistake and he would get it resolved asap and sent a check for refund.
I called him again on 4/12 for status which he stated the refund check was being cut by book keeping department, I went further and told him I wanted to cancel my subscription and wanted refunded which he wanted to know why? I told him I would not deal or work with a company that falsified and defrauded their customers, totally unprofessional and that if I'd had ALL the cost info up front I would have never invested the original $4895.
Ian told me he would process the cancelation request and understood. However 3 days later I get and email from Maxebiz stating I needed to send an email to a certain email ID for cancelation which I have on 4/13/13. I've talked to Ian C., Carmen (customer service who evidently has no last name), and some guy named Kean M. who called me stating he was part of Corporate Sales who was appalled at these actions and was going to escalate and expedite the refund, ALL of these folks told me they would get me answers/status and get back with me immediatley, NONE have done so. I've send numerous emails as well with absolutely no response.
This report was posted on Ripoff Report on 04/17/2013 07:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/MaxEbiz/Leander-Texas-78641/Maxebiz-fraudlentunauthorized-wire-fraud-for-5600-Leander-Texas-1043900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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