• Report: #947802

Complaint Review: Maximus

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  • Submitted: Fri, September 28, 2012
  • Updated: Fri, January 17, 2014

  • Reported By: Jesus — Cincinnati Ohio United States of America
Maximus
3130 Kilgore Road Rancho, California United States of America

Maximus Helping government serve the people" slogan that might as well of been helping government f*** the people. Rancho, California

*General Comment: You are absolutely right

*Author of original report: Take in-depth look at Maximus Inc. history of abusing their employees

*Consumer Comment: why so mean stacie???

*General Comment: SOUR FUC*ING GRAPES???

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I used to work for Maximus at the Rancho Cordova CA call center for 3 1/2 years and witnessed first hand how Maximus cheated the state millions of dollars per year thru their contract with the state of California's Health care (HCO) program and are continuing to do so - preaching the words "Helping government serve the people" slogan that might as well of been helping government f*** the people.
 
That is because Maximus could care less about the people and more about the numbers Maximus needs to meet and to keep the contract with the state and to keep collecting the millions of tax payers dollars that Maximus receives. Maximus HCO is the largest state program in the Country.
 
Thousands of people calling depends on Customer Service Representatives (CSRs) for information regarding the states MEDI-CAL program. All calls must not take more than 2 minutes. If more than 2 minutes, the slave driving management would warn you, write you up or even terminate you just for doing the job youre supposed to do and that is to help the less fortunate.
 
Maximus could care less about the elderly person that did not know what to do; or the person who only speak Spanish and might need a little more time to grasp the programs purpose; or the single parent who needed help finding a doctor for their children, or the disabled person needing to find out which part of the program he or she was eligible for. All Maximus wants is to continue to lie to the State about how good of job theyre doing while treating the callers like shit, not to mention how much they pay their employees which is about $5 less of what the State thinks.
 
Also, all management personnel at the Maximus HCO location are racist and biased. They targeted all employees that did not meet management approval and conspired to get rid of that employee regardless of the reason.
 
Maximus and its management crew could care less about family emergencies. Maximus started a new bogus attendance policy that was not fair to all employees. This has been going on at the HCO CALL CENTER for years, even before I started working, and it appears like long after MAXIMUS has been breaking the law and they continue to break the law.
 
They discriminated against me because I am a single Hispanic parent raising a teenage son. They also discriminated against me simply because I spoke up to corrupt management.

They retaliated against me regarding my rights at the work place. They thought that by terminating me, they would be rid of me. But guess what; they were wrong. Sure, I'm no longer an employee of Maximus, but I am here letting the world know what Maximus is all about; breaking the law;racism;discrimination;cheating millions of dollars from the State;


This report was posted on Ripoff Report on 09/28/2012 06:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Maximus/Rancho-California-95670/Maximus-Helping-government-serve-the-people-slogan-that-might-as-well-of-been-helping-gov-947802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

You are absolutely right

AUTHOR: Steven - (U.S.A.)

"you should take an in- depth look at this companys history of abusing its employees while practicing selective enforcement of the rules, polices and the law. There are no provisions in the Federal and State at-will employment law that permit companies the right to fabricate an employee employment records and engaged in selective enforcement to terminate those who are out-spoken"

There is no kind of documentation required to fire someone under at will employment. You can be fired because someone does not like you or the way you do your job.

Since you brought it up what proof do you have that your employment records were fabricated and there is selective enforcement of those being terminated for cause? What examples can you provide that someone that should have been fired was kept on the job while you were fired?

"Thousands of people calling depends on Customer Service Representatives (CSRs) for information regarding the states MEDI-CAL program. All calls must not take more than 2 minutes. If more than 2 minutes, the slave driving management would warn you, write you up or even terminate you just for doing the job youre supposed to do and that is to help the less fortunate"

Most call centers that I have seen have what is called Tier 1 support. These people take calls and answer what simple questions they can without going into to much detail. Then there is a higher tier that will answer more detailed questions and provide more assistance as required.

If you had a 2 minute limit my best guess would be that you were first tier support. Your only responsibility is to answer what general questions you can and refer anything else to someone that can spend more time with the consumer.
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#2 Author of original report

Take in-depth look at Maximus Inc. history of abusing their employees

AUTHOR: Jesus - (United States of America)

B4 you run off the month and make such comments, you should take an in- depth look at this companys history of abusing its employees while practicing selective enforcement of the rules, polices and the law. There are no provisions in the Federal and State at-will employment law that permit companies the right to fabricate an employee employment records and engaged in selective enforcement to terminate those who are out-spoken
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#3 Consumer Comment

why so mean stacie???

AUTHOR: The Outlaw Josey Wales - (United States of America)

 give it a break
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#4 General Comment

SOUR FUC*ING GRAPES???

AUTHOR: IamGood - (USA)

It sounds to me like you mouthed off to them because you either missed too many days, or you came in late too often.  So they terminated your employment contract.

Get another job, and get over it.  THE WORLD DOESNT OWE YOU A LIVING.   FOLLOW THE RULES OR ELSE!!!!!!!

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