- Report: #103519
Report - Rebuttal - Arbitrate
Complaint Review: May Tag
May Taghttp://www.maytag.com/mths/homepage.jsp?referrer=&cs=0&BV_UseBVCookie=Yes Nationwide U.S.A.
May Tag ripoff 6 years old and the refrigerator was a total none fixable unit New York
model number MSD2556AEW serial # 10844121UZ.
We got it a PC Richard with a 5 year service plan. We were very happy.
Sometime in 2000 we made a call and told the repair people that the vegetable bin was freezing the contents.
We noticed that the wall of the refrigerator on the side which faces the freezer was bulging out a little. The repair man told us that was not a problem. So we ignored it.
They have come out several times for this problem told us it was OK.
Now the yr is 2004 the refrigerator stop cooling but the freezer was working fine and the inside wall of the refrigerator was bulging so far that the bins went in crooked.
So we made the called to may tag and found out the service contract ran out. So they said we will come out for a fee to fix the unit I agreed.
The cost was reasonable they put in a spacer between the first bin and the wall for circulation the repair man said.
He then told me to buy a service contract for the unit so if anything went wrong it would be covered so I did so.
Great it was fixed --- NOPE in a few days this has happen again. Let me note all this was in a 3 to 4 week period they had to order this part (spacer) it coat only .69 cents that's right .69 cents.
The repair man noted once again that this refrigerator wall was collapsing.
So a few weeks late I called again that the refrigerator was not cooling They came out and replaced the housing assy temp control and the heater.
All was well. Now remember this in now in the third month.
So what happen the refrigerator was not cooling again. The original repair man came out and said I told them that the wall was collapsing. Then he deem it as a none repairable unit.
I said that just great this is the 4th month and we are now told it can not be fixed. This is only 6 years old and the refrigerator was a total none fixable.
So I call the service contract and they said they are not responsible because to make a claim because it was still covered under the original service call of the may tag people.
They refunded my payment to that
So I called May tag and they told me that they could not do anything. That they don't build thing like the use to and that things happen. They were very sorry but such is life. I then had another Corp person tell me we could help you but we won't. That just blew my mind.
I was not asking for a free unit I was asking could you pro rate or tell me was this a problem they were having. There answer was that this has happen and there hands were tied.
I will never buy anything form may tag again they just don't care about there customers
There answer was I feel for you and I wish I could help. The CEO of the Corp is MR.
Maytag Corporation (MYG) today reported first quarter consolidated sales of $1.219 billion, up 7.3 percent from $1.136 billion in the same period of 2003. Earnings for the quarter met the company's expectations.
Who made this company money THE CONSUMER?
DON'T BUY MAY TAG PRODUCT THEY DONT STASN BEHIND THEM!!!!!
11577, New York
This report was posted on Ripoff Report on 08/13/2004 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/May-Tag/nationwide/May-Tag-ripoff-6-years-old-and-the-refrigerator-was-a-total-none-fixable-unit-New-York-103519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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