We bought our neptune washer in November of 1998, one of the first modles out, that was our first mistake. I was very pleased with the washer at first, then the trouble started.
Before the warranty went out we had some work done, the washer stopped draining, the upper control panel was replaced.
About every 6 months since then we have had nothing but trouble.
When the service center was called either by myself or the repair person they would always say "it's a machine and they do break down". But I would think that when you pay 1,100.00 for a washer it would last more than 3 years.
So far we have had upper control panels replaced, lower control panels, door lock, rubber boot(which was a recall, but still had to pay for the labor), drain tubbing, and some others that I can not remember. Each time I would call the service center to see if they could help in some way, they would tell me that is was out of warranty and it was up to me to fix it.
At one point a factory rep was called in, and he did get the parts replace at no cost, I still paid for the labor.
All of this seems to be the same problem, it will not go through the rinse cycle and will not drain.
Now the washer is almost 6 years old, and broke down again.
The reason we bought the Maytag Neptune is because it was suppost to be the top of the line and the best you could buy. Boy were we fooled! This machine has been the worse piece of sh** I have ever owned. And Maytag claims to stand behinde thier products, wrong again.
At this piont I am ready to move it out to the front yard and put a BIG LEMON sign on it.
One would think that as much as this thing cost it would last more than a few years. My Kenmore lasted for more than 20 years and had very little problems.
I think the idots at Maytag service center think that the consumers are stupid, or at least that is the way they like to make you feel. Maybe if they went through the same problems that some of the rest of us have gone through they would be a little more understanding.
I would like to see something done about this problem.
Fix the d**n thing right or replace it!
Shady Point, Oklahoma