• Report: #914378

Complaint Review: Mayan Palace Vacation Club

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  • Submitted: Thu, July 19, 2012
  • Updated: Thu, July 10, 2014

  • Reported By: Mayan Scam — Lewiston Idaho United States of America
Mayan Palace Vacation Club
Internet United States of America

Mayan Palace Vacation Club Vida Vacation Club Sales representative did nothing but lie and deceive us into purchasing a Mayan Palace Timeshare Internet

*Consumer Comment: Mayan Palace complaints

*Consumer Comment: Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Complaints

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Documentary

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Mayan Palace Timeshare Scam

*General Comment: Mayan Palace Timeshare Scam

*Consumer Comment: Settlement

*Consumer Comment: Settlement

*Consumer Comment: Same Problem

*Consumer Comment: In the same situation

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On July 4, 2011 my wife and I flew to Mexico for a short vacation.  When we arrived at the car rental business we were solicited by a sales woman that offered a $200 discount
on our rental car if we attended a timeshare sales presentation.  We explained that we were not interested in purchasing a timeshare but the woman guaranteed that was irrelevant, as long as we attended the presentation we would receive the $200 deduction for the cost of renting the car.  My wife and I agreed to make the hour trip to your resort to attend the sales presentation.

The following day, Tuesday July 5, 2011 we drove to the Mayan resort to attend the presentation. Our sales representatives name was Erin Jenkins.  She showed us around the grounds and brought us through the rooms so we could view what was offered.  At that time we felt that it was a nice resort but we knew that purchasing wasnt possible as we could not afford to purchase another timeshare. [continued below]....
.....   We already owned two that we rarely used.  One located in Arizona and the other in Florida.

Erin took us to sit down and proceeded to explain the cost of the unit that we viewed.  The unit was the 2 bedroom/1 bathroom for one week each year over the course of 25 years.  After reviewing the cost we explained to Erin that it was not possible for us to purchase a timeshare at the Mayan due to the fact we owned another timeshare. Erin then called in a representative that she said was her husband.  Erins husband asked us to explain the details about the timeshare we already owned so we did.

We told him that it was called Desert Oasis; it was located in Scottsdale, AZ and we answered all questions he had regarding the details of the Desert Oasis timeshare.  He asked us if we could give him a couple of minutes and he explained he was going to make
a few calls and see what he could do in regard to selling Desert Oasis.

When Mr. Jenkins (Erins husband) returned he said, great news!  We can sell your Scottsdale, AZ timeshare for an amount between $25,000.00 and $27,000.00 if we were willing to purchase the Mayan timeshare.  Erin then explained that the $25,000 to $27,000 was probably a price on the lower side and there was a good chance that they could sell it for even more.  After Erins Husband gave us the amount that he could sell our AZ timeshare he exited not to be seen again during the presentation.  Erin went on to ask If we are able to sell your Desert Oasis Timeshare would you purchase here at the Mayan?  We thought about this for a few minutes and Erin proceeded to get into the other benefits of owning a timeshare with Mayan.

The second deceitful, bait and switch part of the sale was when we were told that if we purchased the timeshare from the Mayan, for every year we didnt use our week at the resort, we would be given a $5,000.00 USD refund.  In addition to this benefit, Erin also informed us that if we purchased the timeshare today we would also receive 2 additional weeks to use our timeshare at no additional cost.  Let me repeat that, Jenkins says that if we purchase a timeshare from Mayan we will receive:  1. Our timeshare in Arizona will be sold for between $25,000 and $27,000 to help cover the cost of purchasing the timeshare
located at the Mayan, 2. Any year that we decide not to use the week worth of time at the Mayan, the Mayan will send us a check for $5,000.00, 3. In addition to the one week annually that we will be purchasing we will also receive 2 free weeks (annually) at no additional cost.

At this point in the sales presentation we are much more  interested.  We calculated the cost versus the gains and realized that by having the Mayan sell our Scottsdale
timeshare for $25,000.00 and by trading 1 of our registered weeks for each of the first 4 years of our term, we would take in $45,000.   Again, the $45,000 includes; $25,000 that
Erin guaranteed our current timeshare would be sold for and $5,000 for each registered
week that we owned for the first 4 years year. 

We asked Erin over and over again to confirm that this was accurate and with each question we asked she confirmed that it was accurate.   If it wasnt for these 3 key factors presented to us at the sales presentation, I assure you, we NEVER would have agreed to purchase the Mayan timeshare.

When Erin finished explaining this to us my wife and I talked it over and it appeared to be an offer that we couldnt refuse.  I mean, the way it was presented, it was a win win situation and a situation where we wouldnt have to pay for anything except for giving up our Arizona timeshare.  So, we agreed to move forward.  It was at this time when we feel we were once again deceived by yet another bait and switch type of presentation.

After agreeing to go through with the purchase we were led into another room where we sat down to go over the documentation that needed to be signed and initialed.  Erin was not
present for this, a new representative that we had not yet met handled this part of the, what I like to refer to as, CON.

As we began to attempt to read through the information the representative informed us that we would receive copies of all of the documentation that we could read through more thoroughly after we left.  This way, he could get us through the documentation quickly without having to risk us disagreeing with the verbiage in the contract.  Although, he thought of it as youre on vacation, youll have plenty of time to read this over later
and you can always cancel if the contract isnt accurate with what you were promised.  We went through the pages, initialed where he pointed and took his word that we could review more .thoroughly back at our hotel which was an hour away.   He explained canceling was very easily done if thats what we wished to do.  However, when we left, the representative suggested that since we were still on vacation, instead of having to carry all of the  documentation with us he would mail it to our home and it would be there when we arrived.  At the time, it seemed like a good idea but when my wife and I got back to our hotel room we felt very uneasy about the entire thing. 

We were staying at a resort that was located about an hour drive away from the Mayan so we attempted to contact Erin by phone so we could return and pick up the copies of the contract that we signed.  We didnt want to wait until we arrived home in Idaho to review.  When attempted to reach Erin, she was not available.  The representative that we did speak with explained that there was a large storm coming in and we shouldnt drive back to the resort.  On top of that the representative explained that Erin wasnt there and the resort was gated; this meant that if we did want to make the drive through the storm it was unlikely that we would be able to enter the resort to pick up the copies of the contract.  This type of response made us even more nervous about what we had agreed to, so we went to the rental car facility where the person was that originally solicited us on the Mayan timeshare presentation.  We explained to her the situation we were in and somehow she was able to get Erin to contact us by phone.  When we spoke to Erin by phone she assured us that everything she explained to us was accurate; including the $25,000 purchase of our Desert Oasis timeshare and the $5,000 refund for each registered week that we chose not to use.

Erin also explained that the copies of what we had initialed and signed had already been mailed to our home Idaho and they would be there when we arrived on July 11, 2011.
When we arrived home on July 11, 2011 my wife and I were again very nervous.  The details that Erin promised were not in any of the information that was mailed to us.  So, on July 12, 2011, which was day 4 of the cooling off period also known as the cancelation period, we attempted to contact Erin.  We made several telephone call attempts but we were unsuccessful in reaching her. I did however, send Erin an email but she didnt respond (copy of email included in this fax).   After several messages over the course of the next week, we still hadnt received a return call.   Not until July 21, 2011 did anyone decide to call us back from the Mayan Resort. 

It was at this time when we were informed by a different representative that we could not get out of the original contract now that the cooling off period had expired.  My
wife and I were extremely disappointed to say the least.  Since none of the promises that Erin made were true, we did not wish to continue with the purchase.  However, the new representative explained that if we didnt purchase something, we would lose out on the $8,975 deposit that we had paid.  Now we were in a real bind.  Like I said before, we had no interest in buying until Erin promised to sell our other timeshare for $25,000
as well as receiving a $5,000 refund for any registered week that we chose not to use. 

It was at this time that a new contract was sent to us that detailed a cheaper product which was a 1 bedroom instead of a 2 and a 10 year period instead of the 25 year.   This was offered to us because it was not possible for us to purchase the original offer
with out receiving the $25,000 purchase price for our Arizona timeshare, or without receiving the $5,000.00 for each registered week that we decided not to use.  We thought about this for a day or two and thats when Erin called.  Imagine that, 3 weeks of trying to reach her and now the opportunity to squeeze more money out of us appears so she decides to call.

When she called she gave excuses as to why she hadnt been in touch with us but the point of her call was to address the Arizona timeshare that shed promised to sell.  She said she was calling to remind us that, like she said in July, it could take 6-7 months for that sale to go through.  She mentioned something about Mexican citizens being willing to pay more for timeshares located in America and again assured us that the sale would close and we would
receive the $25,000 from the proceeds.  Several times she assured us that in order to receive these benefits, (selling our AZ timeshare, $5,000 for the unused weeks) we needed to be members and at that time our membership was still pending.

She again guaranteed that everything she had promised would be delivered once we had paid the balance listed on the 2nd contract and enough time had been allotted for the sale of the AZ timeshare to close.

After hearing this we agreed to sign the new contract due to the new purchase price being reduced from $35,900 to $17,835.  I would like to note that the new contract came through already dated and that date was July 1, 2011.  This date was 5 days prior to us meeting with Erin or anyone at the Mayan resort.  In fact, it was 5 days prior to us having any knowledge of the Mayan timeshare resort.

After all of this a representative from Vida Vacations offered us a settlement refund.  She agreed to refund $12,703.00 of the amount we had paid to Vida Vacations/Mayan Palace.  However, we have recently received the refund and it was only $8,935.00.  This is $3,768.00 short of the amount promised to be refunded.  When will the lies and deceit end?  I strongly suggest that other people do not sit through any of these deceiving presentations and certainly do not purchase with this company or resort.

This report was posted on Ripoff Report on 07/19/2012 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mayan-Palace-Vacation-Club/internet/Mayan-Palace-Vacation-Club-Vida-Vacation-Club-Sales-representative-did-nothing-but-lie-and-914378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Mayan Palace complaints

AUTHOR: Mark Gates - (USA)

Yes, unfortunately Mayan Palace is one of the most fraudulent resorts!!!! I also had a bad experience with them, the way they treated me, and all the lies i've heard.
The worst thing is that once you fall into their scam tactics it's almost impossible to get out.
Here's a list of complaints about this resort i've found recently,
you should take a look: timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/
Don't give up, i still have hope that sooner or later we are going to make a difference against those thieves.

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#2 Consumer Comment

Timeshare Scam

AUTHOR: margaretsims90 - ()

Thousands of International travelers, particularly from the US and Canada, have fallen victims of timeshare fraud while vacationing. Resort developers hire skilled salesmen to represent their timeshares as many different attractive packages, such as financial investments, deeded properties, or vacation clubs, just to increase their sales.

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#3 Consumer Comment

Mayan Palace Timeshare Complaints

AUTHOR: margaretsims90 - ()

The salesperson will claim that they can resell the client's previously owned timeshare for a large sum of money and the purchase of the Mayan timeshare will be covered by this resale.

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#4 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: margaretsims90 - ()

Most of the Mayan Palace Timeshare Scam being committed by the Sales representative  is that they don’t let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being sign there is no cancellation period. Mayan Palace sales representative also offers a trade-In, letting the buyer believe that Mayan Palace is going to take their other timeshare and sell them for them and deducting the cost of their new timeshare with Mayan Palace, but at the end you end up owning two timeshares and payments due for Mayan Palace turning it into in a double Mayan Palace timeshare Scam.

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#5 Consumer Comment

Mayan Palace Timeshare Documentary

AUTHOR: George McGarrett - ()

https://www.youtube.com/watch?v=uW5xSsASRiI&list=PLJJr0s4QUxSOZgcnxz24vg6oJFIvG78hB&index=3

 The Documentary was created and dedicated to all those families that purchased a timeshare membership with Vidafel, the Grupo Mayan, the Mayan Resorts, the Mayan Palace, the Grand Mayan, the Bliss, the Grand Bliss, the Grand Luxxe, the Grand Luxxe Villas, the Grand Luxxe Spa Towers, The Grand Luxxe Residence, the Grand Luxxe lofts, etc., which are all products from the company now known as Vida Vacations which is owned by the Grupo Vidanta Corporation. This video clip is from the Philantropist and his Mayan Empire Documentary, the full documentary consists of 38 chapters that have been divided into 8 parts of approximately one hour each. The main idea is to help the members understand how they were sold their membership, including the decision processes that lead to a purchase. After learning more about the company, its founder, their sales staff and their selling system, we promise that you will have a clear understanding on how this company has managed to stay on top of the timeshare industry regardless of what they need to do to in order to accomplish it.  If you would like to watch the full chapter from this video clip, please contact George McGarretT Facebook:https://www.facebook.com/george.mcgarrett.5 Twitter: https://twitter.com/George_M123 

 

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#6 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: VirgRios - ()

Unfortunately you got hooked into a timeshare presentation; Mayan Palace timeshare resorts are known for particularly hard sell tactics. ALL the transfer companies, car rental companies, etc. are OUTSIDE the airport. The people between Customs and the doors to the outside are almost all timeshare reps (couple of kids trying to make a few bucks hauling luggage for folks also). If you go back to the Riviera Maya do not stop or talk to any of these people until you get outside. If you feel you must be polite just say No gracias and keep walking with your eyes down or straight ahead. Most of them wear these really official looking uniforms and will tell you all sorts of lies, like how you have to show them your transfer papers, etc. Just ignore them and keep going.

 

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#7 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: SBrittany - ()

Unfortunately, Mayan Palace Timeshare Sales in Mexico are in its majority a huge scam. The OPC, the one on the street inviting you makes $250-$350 per couple...so be sure he tells you any lie there is. Timeshare sales people are rotating from place to place and mostly alcoholics that look for their 8% commission. We were surprised how they work, like sharks, and some are really good showing numbers, benefits, etc...If i did not know, i probably would have bought. Be careful and NEVER make a decision the same day!! They love this, just tell them that you need to think about and they will throw in all they have..that is the sign that something is not quite right...

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#8 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: BarbaraF - ()

The resort itself seems very nice, the sales pitch, however, is pure high-pressure sales. The sales people are snakes, their only motive is greed. They have no concern for what is ethical and will “brow beat” you to make their money. It was not worth the free breakfast and $50.00 dinner coupon. When I finally got up to walk away from the table, Luis got in my face and began to argue with me, telling me I couldn’t leave until he said the presentation was over. I continued to walk away as I raised my voice at him. You would think that that would be the end of it, but they will continue to pass you to the next person for a “survey” which turns into another sales pitch…these people are shameless. If you agree to attend the 90 minute presentation you will regret it.Search online for Mayan Timeshare Scams for other “horror stories”

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#9 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: janie78j - ()

Unfortunately you got hooked into a timeshare presentation; Mayan Palace timeshare resorts are known for particularly hard sell tactics. ALL the transfer companies, car rental companies, etc. are OUTSIDE the airport. The people between Customs and the doors to the outside are almost all timeshare reps (couple of kids trying to make a few bucks hauling luggage for folks also). If you go back to the Riviera Maya do not stop or talk to any of these people until you get outside. If you feel you must be polite just say No gracias and keep walking with your eyes down or straight ahead. Most of them wear these really official looking uniforms and will tell you all sorts of lies, like how you have to show them your transfer papers, etc. Just ignore them and keep going.

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#10 General Comment

Mayan Palace Timeshare Scam

AUTHOR: RoseW - (United States of America)

Mayan Palace sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. It is too common for the sales representative to offer you an upgrade if you already own a timeshare with them.

Most of the Mayan Palace Timeshare Scam being committed by the Sales representative is that they dont let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being sign there is no cancellation period. Mayan Palace sales representative also offers a trade-In, letting the buyer believe that Mayan Palace is going to take their other timeshare and sell them for them and deducting the cost of their new timeshare with Mayan Palace, but at the end you end up owning two timeshares and payments due for Mayan Palace turning it into in a double Mayan Palace timeshare Scam.

Here is also a forum of really angry people who got scammed by the Gran Mayan Group:

http://www.timesharescam.com/resorts...re-complaints/
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#11 Consumer Comment

Settlement

AUTHOR: Natasha - (U.S.A.)

I would like to revoke the statements above. The Grand Mayan is working with us towards a settlement that is convenient for both parties. Thank you!
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#12 Consumer Comment

Settlement

AUTHOR: Natasha - (U.S.A.)

I would like to take down the previous comments. The Grand Mayan is working with us to make a settlement we both agree on.
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#13 Consumer Comment

Same Problem

AUTHOR: Natasha - (U.S.A.)

I have had the same lies told to me. The only difference is they won't give us any money back. They are offering to take $4500 off of our unit after putting in close to $18000. Any advice you can give would be great. We are already in talks with a lawyer about our case.
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#14 Consumer Comment

In the same situation

AUTHOR: Natasha - (U.S.A.)

We are also in the same situation and have invested close to $20,000 in this and have been trying to get a settlement in place but they are not willing to do anything except for downgrade us into a different unit. Why would I want to stay with a company that has lied to me? The lies are never going to stop and neither are the fees. We are asking for half back and to cancel the contract and they are saying there is nothing they can do. We are talking to a law firm currently to file a lawsuit. If you have any suggestions please email me or respond here. Thank you!
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