- Report: #807825
Report - Rebuttal - Arbitrate
Complaint Review: Mayan Palace (Vida Vacation Club)
Mayan Palace (Vida Vacation Club)Cancun Playa Del Carmen Municipio De Solidaridad, Internet United States of America
Mayan Palace (Vida Vacation Club) Equity Trade-In NOT what it seems Cancun, Internet
*General Comment: Mayan Palace Timeshare Scam
*Consumer Suggestion: mayan palace scam
*Author of original report: Contact from carlos
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I had an email on 11th November from Travel Around the World (company that works for Vida Vacations) first duplicity as we thought it was the same company!
As we are from UK I had various questions that I needed answers to. No reply from numerous emails and several telephone calls. Alarm bells start to ring.
On 2nd December I had another email from TATW saying they were cancelling the trade-in agreement, but purchase at Mayan Palace could still go ahead.
I contacted customer Services Carlos at Mayan Palace, who contacted TATW, as we said we wanted to cancel, as the terms of the contract had been broken by them.
Carlos said we could cancel but we would lose our deposit of $4118.00 plus another $600 cash, and we had already made the first payment of 194.04.
I do not believe they had any intention of completing the trade-in agreement, and all this would have meant is more wasted fees and money, so due to all the bad comments on the internet about this company we have cancelled, and will fight to get our deposit back.
This report was posted on Ripoff Report on 12/11/2011 09:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mayan-Palace-Vida-Vacation-Club/internet/Mayan-Palace-Vida-Vacation-Club-Equity-Trade-In-NOT-what-it-seems-Cancun-Internet-807825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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