We have just returned from our vacation in Mexico and we are canceling our contract with Mayan Palace Regency immediately. We were deceived and lied to in order to illegally and unlawfully obtain $25,000.00 U.S. dollars from us during our vacation. We attempted to cancel our contract at the resort within the 5 day cancellation period but our request to cancel was not accepted. we are triying. canceling our contract with the Mayan Palace and we are demanding a full refund of $25,000 to our accounts immediately.
We were told that the Mayan Palace would purchase our two timeshare weeks from us. They promised to pay us a total of $27,800 for the two weeks. They had a contract with the prices they would pay for our weeks but we were not given a copy. We were also not given copies of our credit application and we were not told that we were applying for Bank of America credit cards.
Upon review of our paperwork, we realized that copies of important papers had mysteriously been left out of the notebook that we were given. We also researched the Mayan Palace, their rental rates and sales practices on the internet at the resort. We spoke with our sales representative and asked him for the missing paperwork. He told us that he did not have the papers as they were already sent to Texas but in the same statement he said that we would be dealing with a company in Florida who would be buying our timeshares from us. This same company, Luxury Resort Management insisted on charging our credit card account for $399 in order to process the listing of our two timeshares.
We told them that we wanted to cancel our contract since we could not afford to pay for the Mayan timeshare without the money from the sale of our timeshares
The Mayan Palace refused to allow us to rescind our agreement. We were told that we could not cancel and we would lose all of our money that we paid to the Mayan Palace and that the cancellation period had passed, which was not true.