• Report: #801668

Complaint Review: Mayan Palace

  • Submitted: Fri, November 25, 2011
  • Updated: Tue, December 20, 2011

  • Reported By: Lock — george British Columbia Canada
Mayan Palace
Internet United States of America

Mayan Palace Vida Vacation club Mayan palace ripoff Los Cabos Internet

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Suggestion: Mayan Palace Timeshare Scam

*Author of original report: Problems have been satisfactorily resolved

*UPDATE Employee: Please call us!

*Author of original report: No help

*UPDATE Employee: Allow us to help you

*UPDATE Employee: Allow us to help you

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

About one year ago we purchased "fractional ownership" with the Mayan Palace. We recently found out it is now called Vida vacation club. We were lied to for 5 or 6 hours and we unfortunately believed what we were being told. We have now tried to use it for one year and it is terrible.

You can never get in when you want to. You cant ever exchange to the places you want to go. You cannot rent out the weeks like they tell you. We may have made our mistake but we don't want anyone else to. I ask that you reply to this post if you have been ripped off.

I would love to brainstorm ways to stop this fraud. We were told this was a good investment and IT IS NOT.

This report was posted on Ripoff Report on 11/25/2011 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mayan-Palace/internet/Mayan-Palace-Vida-Vacation-club-Mayan-palace-ripoff-Los-Cabos-Internet-801668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Mayan Palace

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: AlanM68 - ()

The sales tactics are the same for everyone at the Mayan Palace timeshare resorts. Hard sell, disrespectful when you say no, broken promises. DO NOT think for one moment that you have an upper hand...these are professional con artists highly trained to take your money. You have no chance of ever seeing your money again or receiving anything close to the value you were promised. Assume that everything posted by Grupo Mayan and its affiliates is a lie or a scam. Never do business with this company; never buy a mayan palace timeshare scam

Respond to this report!
What's this?

#2 Consumer Suggestion

Mayan Palace Timeshare Scam

AUTHOR: RoseW - ()

On every bad review there's a "customer support representative" that apologizes. Shortly after the bad reviewer "rescinds any bad words" and all of their issues are magically resolved. So, are they paying people off to stop telling people how bad they are, and if that's the case wouldn't it make sense that they're paying people to write "good" reviews? This place is too sketchy-no matter how good the deal is. I'll stay away. This is a good article from Mexican Timeshare Solutions on how most of the Mayan Palace Timeshare scams are being committed lately: 

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
Respond to this report!
What's this?

#3 Author of original report

Problems have been satisfactorily resolved

AUTHOR: Lock - (Canada)

We have now been in contact with a representative from Vida Vacation Club.  They have helped us understand our problems and all issues have been satisfactorily resolved.

Lock
Respond to this report!
What's this?

#4 UPDATE Employee

Please call us!

AUTHOR: Grupo Mayan - (Mexico)

Dear "Lock":

We check that account on a daily basis and we have not received any messages describing a case like yours. We must be having a problem receiving your emails as we have used this address successfully to communicate with many other clients and members. There are many posts that attest this.

Could you then please give us a call? Our telephone number is 1-800-292-9446. We are offering genuine assistance and we would like to be able to provide you personalized service.

We are committed to making your vacations memorable, as we are focused on customer satisfaction.

We look forward to achieving contact with you.

Sincerely,
Aln Gines
Customer Support Representative.

Respond to this report!
What's this?

#5 Author of original report

No help

AUTHOR: Lock - (Canada)

I did email a few days ago and of course nobody replied to my email.  If you are offering help then please reply to my emails.
Respond to this report!
What's this?

#6 UPDATE Employee

Allow us to help you

AUTHOR: Grupo Mayan - (Mexico)

Dear Lock:

We have received a notice about your post.

We would very much like to provide you personalized assistance. However, we are unable to identify you without receiving your contracts information. Allow us to help you, as resolution is best handled among us.

Please contact us through the proper communication channels to continue this dialog. You can reach out to us by email at grupomayanblog@grupovidanta.com or by calling us at 1-800-292-9446.

We truly appreciate your time and we hope to be given the opportunity to provide you vacation services at the most spectacular resorts in Mexico.

Sincerely,
Aln Gines
Customer Support Representative.
Respond to this report!
What's this?

#7 UPDATE Employee

Allow us to help you

AUTHOR: Grupo Mayan - (Mexico)

Dear Lock:

We have received a notice about your post.

We would very much like to provide you personalized assistance. However, we are unable to identify you without receiving your contracts information. Allow us to help you, as resolution is best handled among us.

Please contact us to the proper communication channels to continue this dialog. You can contact us by email at grupomayanblog@grupovidanta.com or by calling us at 1-800-292-9446.

We truly appreciate your time and we hope to be given the opportunity to provide you vacation services at the most spectacular resorts in Mexico.

Sincerely,
Aln Gines
Customer Support Representative.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X